Lindsey Carr
Philadelphia
Summary
Reliable front desk representative with expertise in patient registration and insurance verification. Demonstrated proficiency in managing multiple schedules and high-volume phone calls. I am always dependable and always willing to help others.
Overview
15
15
years of professional experience
Work History
Cashier
Burger King
Philadelphia, PA
06.2011 - 05.2013
- Accurately handled cash register transactions while providing excellent customer service.
- Demonstrated excellent multitasking skills, balancing customer orders and requests to maintain satisfaction.
- Assisted counter staff in packing ready orders and distributing to customers.
- Collected trash and empty trays from empty tables to maintain clean and tidy dining area.
- Prepared food orders accurately and efficiently, adhering to strict quality control standards.
Front Desk Receptionist
Surgical Care Specialists
Abington, PA
11.2016 - 06.2025
- Managed patient check-in and appointment scheduling using electronic health record (EHR) systems.
- Greeted Patients at front desk and engaged in pleasant conversations while managing check-in process.
- Managed high-volume phone calls
- Assisted in insurance verification, ensuring accuracy of patient coverage details.
- Organized and maintained files and records to ensure up-to-date documentation.
- Completed data entry and filing to keep records updated for easy retrieval.
- Expedited check-in and check-out procedures for guests, ensuring seamless experiences during their visits.
- Handled assignments independently with good judgment and critical thinking skills.
Preservice Representitive
Penn Medicine/Doylestown Health
Doylestown, PA
08.2025 - Current
- Used electronic systems to enter provider orders and scheduled patients for tests
- Ensured HIPAA compliance within all aspects of the central scheduler role, maintaining confidentiality of sensitive information at all times.
- Managed high call volumes effectively through prioritization; triaging calls based on urgency and patient needs.
- Answered telephone calls to offer office information, answer questions, and direct calls to staff.
- Managed multiple schedules and prioritized tasks to meet demands of fast-paced work environment.
- Verified insurance coverage and eligibility for medical services prior to scheduling appointments to prevent billing issues.
- Reduced patient wait times by swiftly addressing scheduling conflicts and finding suitable alternatives.
- Maintained confidentiality of patient information to comply with HIPAA regulations and protect patient privacy.
Education
Medical Office Assistant - Health Administration
Ashworth College
Norcross, GA08-2015
Skills
- Customer service
- Cash handling
- Sales transactions
- Point of sale
- Order management
- Patient confidentiality
- Transaction security
- Inventory management
- Customer support
- Payment processing
- Strong organization
- Cash register operation
- Multitasking
- Teamwork
- Organizational skills
Timeline
Preservice Representitive
Penn Medicine/Doylestown Health
08.2025 - Current
Front Desk Receptionist
Surgical Care Specialists
11.2016 - 06.2025
Cashier
Burger King
06.2011 - 05.2013
Medical Office Assistant - Health Administration
Ashworth College