Lindsey Conroy
Pottstown
Summary
Dynamic Service Coordinator at West Jersey Air Conditioning and Heating, adept at client relationship management and service coordination. Proven track record in enhancing customer satisfaction through effective communication and conflict resolution. Skilled in project planning, ensuring seamless operations and compliance with industry standards. Committed to delivering exceptional service and fostering strong client connections.
Overview
13
13
years of professional experience
Work History
Service Coordinator
West Jersey Air Conditioning and Heating
Pennsauken
10.2016 - Current
- Coordinated service appointments between clients and technicians efficiently.
- Managed customer inquiries to provide timely and accurate information.
- Scheduled maintenance visits and repairs for HVAC systems seamlessly.
- Developed and maintained client relationships through regular communication.
- Assisted technicians with job preparation and necessary equipment logistics.
- Organized service records to ensure compliance with company standards.
- Handled incoming calls and inquiries from customers regarding services offered.
- Monitored email and phone communication to provide prompt responses and solutions.
- Provided customer service to ensure client satisfaction.
- Worked closely with other departments within the company to ensure successful completion of projects.
- Monitored staff performance and provided feedback on areas of improvement needed.
- Obtained purchase order information to invoice work orders.
- Reviewed invoices for accuracy prior to submission for payment processing.
- Assisted in developing promotional materials for marketing campaigns related to services offered.
- Maintained up-to-date knowledge of industry trends and best practices.
- Assisted with billing and invoicing for services rendered.
Overseas Coordinator
Good Lad Apparel
Philadelphia
01.2013 - 10.2016
- Oversaw daily operations, ensuring adherence to quality standards in production.
- Assisted in sourcing materials by collaborating with suppliers and vendors.
- Facilitated communication between design, production, and sales teams for project alignment.
Education
Bachelor of Science - Fashion Design
Philadelphia University
Philadelphia, PA05-2012
Skills
- Service coordination
- Client relationship management
- Customer service
- Time management
- Conflict resolution
- Communication skills
- Project planning
Timeline
Service Coordinator
West Jersey Air Conditioning and Heating
10.2016 - Current
Overseas Coordinator
Good Lad Apparel
01.2013 - 10.2016
Bachelor of Science - Fashion Design
Philadelphia University
Similar Profiles
Matthew CastillejaMatthew Castilleja
Comfort Advisor at West Mechanical Heating and Air ConditioningComfort Advisor at West Mechanical Heating and Air Conditioning
Amy BrayerAmy Brayer
Customer Service Representative at Air Specialty Heating & Air ConditioningCustomer Service Representative at Air Specialty Heating & Air Conditioning
Mariangel DuqueMariangel Duque
NA at Del-Air Heating & Air Conditioning ServiceNA at Del-Air Heating & Air Conditioning Service
Mary Jane PiedeMary Jane Piede
Digital Marketing Specialist at PershingDigital Marketing Specialist at Pershing
Derek GulottaDerek Gulotta
Health & PE Teacher at Pottsgrove Middle SchoolHealth & PE Teacher at Pottsgrove Middle School