Lindsey Nash
East Pittsburgh
Summary
Flexible hard worker ready to learn and contribute to team success.
Overview
17
17
years of professional experience
Work History
Patient Service Representative
UPMC Gleason Medical
Pittsburgh
04.2022 - Current
- Managed patient scheduling and appointment confirmations efficiently.
- Assisted patients with insurance inquiries and verification processes.
- Provided clear information about services and procedures to patients.
- Coordinated communication between medical staff and patients effectively.
- Resolved patient concerns and complaints with professionalism and care.
- Utilized electronic health record systems for accurate data entry.
- Trained new staff on procedures and customer service standards.
- Answered incoming calls in a professional manner.
- Verified insurance information, collected payments, and scheduled appointments.
- Adhered to HIPAA regulations when handling confidential patient information.
- Assisted with scheduling follow-up appointments according to provider availability.
- Inputted patient demographic data into electronic health record system.
- Scanned completed forms, identification and insurance cards, maintaining patient documents folder.
- Registered patients by verifying records to update computer system and patient charts.
- Greeted patients upon arrival and directed them to the appropriate area.
- Ensured all necessary paperwork was completed prior to patient visits.
- Maintained a clean and organized reception area.
- Performed administrative duties such as filing, faxing, photocopying.
- Informed patients about payment options, billing policies, and procedures related to their visit or procedure.
- Obtained proper authorization and identification to release confidential medical records.
- Assisted with the completion of medical forms and records.
- Provided helpful assistance by anticipating and responding to needs of patients and family members.
Early Childhood Educator Assistant
Kiddyland daycare
Pittsburgh
08.2019 - 05.2022
- Assisted teachers in developing and implementing lesson plans for children.
- Supervised children's activities to ensure safety and engagement.
- Prepared educational materials and classroom supplies for daily lessons.
- Supported children's social skills through guided play and group activities.
- Communicated effectively with parents regarding children's progress and needs.
- Maintained a clean and organized classroom environment for learning.
- Collaborated with staff to create a nurturing atmosphere for all children.
- Participated in training sessions to enhance early childhood education techniques.
- Encouraged positive behavior through modeling appropriate behaviors.
- Helped maintain a clean and healthy classroom environment.
- Organized play areas, toys, and other learning materials to promote creative play.
Customer support/Sales Associate
Statefarm Insurance
Pittsburgh
06.2017 - 05.2019
- Assisted clients in understanding insurance policies and coverage options.
- Processed policy applications and ensured accurate documentation.
- Collaborated with team members to enhance customer service strategies.
- Managed follow-up communications to address client inquiries promptly.
- Educated clients on risk management and preventive measures.
Custodial Maintenance Worker
Propel Charter School
Pittsburgh
07.2009 - 08.2015
- Maintained cleanliness of classrooms, hallways, and common areas daily.
- Operated cleaning equipment including floor buffers and vacuums efficiently.
- Restocked supplies in restrooms and break rooms to ensure availability.
Education
Woodland Hills School District
Pittsburgh, PASkills
- Patient scheduling
- Insurance verification
- Electronic health records
- Appointment management
Timeline
Patient Service Representative
UPMC Gleason Medical
04.2022 - Current
Early Childhood Educator Assistant
Kiddyland daycare
08.2019 - 05.2022
Customer support/Sales Associate
Statefarm Insurance
06.2017 - 05.2019
Custodial Maintenance Worker
Propel Charter School
07.2009 - 08.2015
Woodland Hills School District