Lindsey Overdorf
Elizabethtown,PA
Summary
Knowledgeable Customer Service/Sales Manager with proven track record in driving sales growth and cultivating lasting client relationships. Demonstrated success in leading sales/customer service team to meet and exceed targets, with notable achievements in expanding customer portfolios and enhancing customer satisfaction. Utilized strategic planning and effective communication to drive team performance and ensure consistent results.
Overview
2027
2027
years of professional experience
Work History
Customer Service/Sales Manager
National Novelty Brush Co.
Lancaster, PA
07.2022 - Current
- Developed and executed sales strategies to enhance market presence.
- Trained and mentored junior sales staff to enhance team performance and productivity.
- Implemented CRM systems for tracking customer interactions and improving follow-up efficiency.
- Built long-lasting client relationships through excellent customer service and consistent followups.
- Led a successful sales/customer service team of two by providing motivational coaching and performance-based incentives.
- Organized regular sales meetings with top 25 ranked customers to review progress, share best practices, and set achievable targets for continued success.
- Maintained relationships with customers and built their portfolios by identifying needs and offering appropriate services.
- Handled customer relations issues, enabling quick resolution, and client satisfaction.
- Overcame objections from potential clients by addressing concerns effectively and offering customized solutions based on their unique needs.
- Ensure planning, forecasting and budgeting efforts are appropriately integrated with other planning processes employed within NNBC.
Account Manager
National Novelty Brush Co.
Lancaster, PA
09.2017 - 07.2022
- Cultivated strong client relationships to enhance customer satisfaction and retention.
- Managed multi-million dollar customers to ensure the needs of both the customer and NNBC were being met.
- Executed account management strategies to meet clients' unique needs effectively.
- Coordinated timely communication between clients and internal teams, ensuring seamless project execution.
- Analyzed market trends to identify growth opportunities and optimize service offerings.
- Increased client satisfaction by building strong relationships and addressing their needs promptly.
- Maintained high client retention rate by providing exceptional customer service and anticipating client needs.
- Managed a diverse portfolio of accounts, ensuring timely communication and effective problem resolution.
- Successfully resolved escalated issues, preventing potential loss of valuable clients while maintaining positive relationships with all parties involved.
- Conducted regular account reviews to identify areas for improvement and ensure continued success.
- Established clear communication channels between clients and internal teams, ensuring seamless project execution.
Sales Operations Coordinator
Tura Inc.
Muncy, PA
2015 - 09.2017
- Coordinated sales order processing to ensure timely fulfillment and customer satisfaction.
- Streamlined communication between sales and operations teams for enhanced collaboration and efficiency.
- Assisted in the development of sales forecasts and inventory management strategies to optimize stock levels.
- Maintained accurate records of sales data, supporting analysis for decision-making and performance tracking.
Accounting Assistant
Tura Inc.
Muncy, PA
01.2011 - 01.2014
- Responsible for accurately calculating commissions for 105 sales representatives in two countries on a semi-monthly basis.
- Prepare spreadsheets for payroll processing on a weekly basis for 60 internal employees and 15 corporate office employees.
- Accounts payables/receivables processing daily.
- Account Analysis of general ledger accounts on a monthly basis for reporting.
- Accurately apply over 1-2 million dollars to third party billing groups for accounts receivables monthly.
- Responsible for multiple detailed accounting reports for VP of Operations and CFO during monthly closing.
- Process checks through a scanning system for daily deposit.
Administrative Assistant
Tura Inc.
Muncy, PA
09.2007 - 01.2011
- Overseeing the duties and delegating tasks to12 Customer Service Representatives daily.
- Responsible for database changes to customer accounts and third party billing accounts.
- Maintaining flow of reports and daily work for customer service manager in her absence.
- Preparing and sending daily and weekly mailings for the company.
Customer Service Rep/ Sales Administration
Tura Inc.
Muncy, PA
01.2003 - 09.2007
- Responsible for several daily, weekly, and monthly reports.
- Assist customers on a daily basis with processing orders.
- Accurately enter information on a daily basis into a database spreadsheet for reports.
- Responsible for running tracers, and filing claims for shipments with UPS.
Education
Business Studies
Pennsylvania College of Technology
Williamsport, PASkills
- Motivational skills
- Verbal and written communication
- Sales presentations
- Client relationship management
- Sales strategy development
- Strategic planning
- Positive and upbeat
- Account management
- Sales operations
- New business development
- Analytical problem solver
- Order management
- Business development and planning
- CRM software: SAP, some SALESFORCE training
- Sales Budget and Forecasting
Timeline
Customer Service/Sales Manager
National Novelty Brush Co.
07.2022 - Current
Account Manager
National Novelty Brush Co.
09.2017 - 07.2022
Accounting Assistant
Tura Inc.
01.2011 - 01.2014
Administrative Assistant
Tura Inc.
09.2007 - 01.2011
Customer Service Rep/ Sales Administration
Tura Inc.
01.2003 - 09.2007
Sales Operations Coordinator
Tura Inc.
2015 - 09.2017
Business Studies
Pennsylvania College of Technology