Summary
Work History
Education
Skills
Additional Information
Volunteer Experience
Affiliations
Timeline
Generic

Lindsey J Marsilio

Shavertown

Summary

Highly-motivated employee with desire to take on new challenges. Strong work ethic, adaptability, and exceptional interpersonal skills. Adept at working effectively unsupervised and quickly mastering new skills.

Work History

Certified Peer Support/Trauma Support Specialist

Geisinger Health Plan
  • Help people of all life stages cope with and solve everyday problems
  • Advocate for and develop plans to improve clients' well-being
  • Research and refer clients to community resources
  • Work with individuals, families or groups
  • Respond to clients in crisis situations
  • Work with a variety of organizations
  • Use personal experiences to develop meaningful and trusting relationships with patients, acting as a mentor.
  • Arrange transportation for the patient, managing follow-up appointments, etc.
  • Work to build a community of both patients and staff that is supportive and conducive to patient growth and recovery.
  • Link up with various community organizations and resources to provide additional support for patients, particularly as they transition from recovery back into the general community. This can include continued healthcare, housing, job assistance, and additional treatment services as well as support in the task of finding or re-integrating with friends, family, and outside communities.
  • Research patient & document each interaction

Medical Office Receptionist

Scranton Counseling Center
  • Welcomes and greets all patients and visitors, in person or over the phone
  • Answers the phone while maintaining a polite, consistent phone manner using proper telephone etiquette
  • Responsible for keeping the reception area clean and organized
  • Registers new patients and updates existing patient demographics by collecting detailed patient information including personal and financial information
  • Facilitates patient flow by notifying the provider of patients' arrival, being aware of delays, and communicating with patients and clinical staff
  • Responds to inquiries by patients, prospective patients, and visitors in a courteous manner
  • Keeps medical office supplies adequately stocked by anticipating inventory needs, placing orders, and monitoring office equipment
  • Protects patient confidentiality, making sure protected health information is secured by not leaving PHI in plain sight and logging off the computer before leaving it unattended.

Corporate Trainer/QA Analyst

C3i/Telerx
Wilkes-Barre
  • Develop training materials for all supported client applications and hardware
  • Deliver training to current and new hire employees
  • Development of QA guidelines
  • Help Desk QA monitoring & coaching
  • Reporting & Process Improvement
  • Travel to the client site for face to face meetings and onsite trainings
  • Conduct interviews with the company office in India in order to assess the candidates English skills
  • Assist Corporate Training Team in improving new hire modules.
  • Assisting in various corporate training and QA initiatives, and other projects as assigned

Assistant to the Business Manager / On-Air Personality JR 93.7 / Production Assistant

Citadel Broadcasting Corporation
Wilkes-Barre
  • Assisted Business Manager in day to day operations of 6 station cluster

Business Manager / Administrative Assistant/ Treasurer

Green St Baptist Chapel
Wilkes-Barre
  • Operational oversight
  • Financial management
  • Monitoring budgeted financial performance

Assistant Director of Operations / Traffic Anchor / Producer

Metro Networks/Westwood One Company
Wilkes-Barre
  • Managed and produced locally originated traffic reports

Education

Human Resources Management Certificate -

Penn Foster
Scranton, PA
10.2023

Certified Life Coach -

The Academy of Modern Applied Psychology
05.2022

Certified Trauma Support Specialist -

Trauma Institute International
11.2020

Certified Peer Support Specialist -

RI International
Phoenix, AZ
06.2019

Leadership Hazleton Program -

Hazleton Chamber of Commerce
Hazleton, PA
05.2012

Associates in Specialized Business Degree - Marketing & Management

McCann School of Business & Technology
Hazleton, PA
01.2010

Skills

  • Quality assurance monitoring
  • Customer relationship management
  • Staff education and training
  • Multitasking
  • Tracking and documentation
  • Documentation and reporting
  • Support services
  • Relationship building
  • Training and coaching
  • Customer service
  • Empathy and patience
  • Attention to detail
  • Team collaboration
  • Training development

Additional Information

Further work history & references available by request

Volunteer Experience

  • Member of the Leads Committee, PaPSC, 2019-2025
  • Volunteer, Trucksville Volunteer Fire Dept, 2020-2023
  • Volunteer, Shavertown Volunteer Fire Dept, 2023-Present

Affiliations

  • Active member of the Shavertown Volunteer Fire Dept
  • PaPSC-Member & formerly on the Leads Committee

Timeline

Certified Peer Support/Trauma Support Specialist

Geisinger Health Plan

Medical Office Receptionist

Scranton Counseling Center

Corporate Trainer/QA Analyst

C3i/Telerx

Assistant to the Business Manager / On-Air Personality JR 93.7 / Production Assistant

Citadel Broadcasting Corporation

Business Manager / Administrative Assistant/ Treasurer

Green St Baptist Chapel

Assistant Director of Operations / Traffic Anchor / Producer

Metro Networks/Westwood One Company

Human Resources Management Certificate -

Penn Foster

Certified Life Coach -

The Academy of Modern Applied Psychology

Certified Trauma Support Specialist -

Trauma Institute International

Certified Peer Support Specialist -

RI International

Leadership Hazleton Program -

Hazleton Chamber of Commerce

Associates in Specialized Business Degree - Marketing & Management

McCann School of Business & Technology
Lindsey J Marsilio