Linisha Culloo

1. Project Scope and Objectives

Define project scope and objectives with all relevant stakeholders, ensuring technical feasibility

Review and coordinate the validation of business requirements and other project documents.

2. Project Planning and Monitoring
Develop and maintain detailed project plans with subject matter experts.

Monitor project progress, scope, budgets, and deliverables to ensure timely achievement.
Optimize resource allocation and minimize deviations to keep projects within budget and timelines.

3. Vendor and Resource Management
Collaborate with the Vendor Management team for optimal resource planning and management.
Protect the interests of customers and the bank.

4. Risk and Issue Management
Monitor project risks and issues, develop and implement mitigation plans, and facilitate issue resolution.
Manage project interdependencies, change requests, and constraints.

5. Stakeholder Communication
Build dashboards with relevant metrics for reporting to sponsors and stakeholders.
Ensure timely submission of project documentation and deliverables, meeting quality standards.

6. Quality Assurance
Ensure all quality assurance steps are followed before project roll-out.
Provide proper go-live and post go-live support to mitigate any negative impact on the bank’s services, operations, and reputation.

7. Process Improvement
Propose improvements to standards, methodologies, tools, and processes by monitoring the latest technology trends and innovations.

8. Customer Relationship Management
Build strong customer relationships and deliver customer-centric solutions.
Ensure customer satisfaction throughout the project lifecycle.

9. Team Coordination
Plan, prioritize, and manage project activities including daily meetings, sprint planning, demos, and retrospectives.
Support the production team (developers, integrators, devops, testers, designers) in task follow-up and issue resolution.

10.Documentation and Reporting
Maintain a project repository with up-to-date metrics and documentation.
Write commercial materials, functional/technical design specifications, and production schedules.

11. Change Management
Support change with users and customers, including the identification and estimation of change elements.
Ensure the quality of deliveries to the customer.

1. Career Guidance and Mentorship
Provide career guidance and professional development support, acting as a mentor and advisor.

2. Talent Representation

Advocate for counselees in talent discussions, ensuring recognition of their skills, achievements, and aspirations.

3. Holistic Employee Support
Evolve from traditional career counseling and supervision roles, offering comprehensive employee support.

4. Communication and Collaboration
Promote open communication and collaboration between people leads and counselees.

5. Continuous Improvement
Participate in efforts to enhance the people lead role, adapting to organizational needs and industry trends.

1. Support in financial tracking and reporting work for the program/project.
2. Manage work plan, tracking, and analytics for the program/project execution.
3. Responsible for the creation and maintenance of management dashboards and executive summaries.
4. Support in resource management support including roll-on/roll-off, resource tracking, and reporting.
5. Ensure completion of administrative tasks such as project operations support, deliverable management, communication support, and project/service management tooling support.
6. Communicate project/program management status to different stakeholders as required.

1. Project monitoring, project control and administrative support services to client project organizations and Accenture project teams.
2. Process and Administrative Support: Operations/Tooling/Logistics support
3. Support with Client Data Protection to ensure program/project compliance
4. Program/Project Status Reporting: Power Bi Reporting
5. Resource management: demand/supply tracking, manage onboarding/offboarding, resource tracking & reporting Team Support: collaborate with Delivery and Team Leads on different processes to ensure seamless execution of governance processes
6. Meeting Facilitation: document keynotes and action items, distribute, and proactively drive for action item results and resolution.
7. Deliverables management: maintain deliverables repository, and produce documentation (e.g. client facing decks, Excel templates) to enable the project team to collect, analyze, and present key findings
8. Invoice Generation and Tracking
9. Project Financial Reporting and Analysis: financial tracking reports, load billings/revenues in Manage MyEngagement, review/analyze variances
10. Pricing creation and management