Lionel Baez
Bristol
Summary
Dynamic professional with a proven track record at Chipotle, excelling in customer service and team leadership. Enhanced sales through innovative merchandising strategies and improved operational efficiency. Recognized for resolving customer complaints effectively, fostering a positive environment, and mentoring staff to achieve performance goals. Strong cash handling and problem-solving skills drive results.
Overview
20
20
years of professional experience
Work History
Crew Member
Chipotle
Levittown, PA
03.2006 - Current
- Assisted in managing daily store operations and optimizing inventory levels.
- Coordinated training sessions for new staff, enhancing team performance and productivity.
- Implemented visual merchandising strategies to improve customer engagement and sales.
- Monitored cash handling procedures, ensuring accuracy during transactions.
- Resolved customer inquiries and complaints promptly, improving overall satisfaction ratings.
- Conducted regular stock audits to maintain product availability and minimize shrinkage.
- Supervised day-to-day operations to meet performance, quality and service expectations.
- Maintained a clean, safe, and organized store environment to enhance the customer experience.
- Developed strong working relationships with staff, fostering a positive work environment.
- Monitored cash intake and deposit records, increasing accuracy, and reducing discrepancies.
- Oversaw daily cash reconciliations, ensuring accurate financial reporting and minimizing discrepancies.
- Improved customer satisfaction by addressing and resolving complaints promptly.
- Offered hands-on assistance to customers, assessing needs, and maintaining current knowledge of consumer preferences.
- Completed regular inventory counts to verify stock levels, address discrepancies, and forecast future needs.
- Managed inventory levels to minimize stockouts while reducing overhead costs.
- Mentored junior staff members in their professional development by offering guidance/support in their assigned roles.
- Generated repeat business through exceptional customer service.
- Enforced company policies consistently while handling disciplinary actions when necessary with fairness and respect.
- Increased sales through effective merchandising strategies and targeted promotions.
- Boosted employee morale by recognizing outstanding performance and celebrating team accomplishments.
- Conducted employee performance evaluations, providing constructive feedback for growth and development.
- Ensured compliance with all safety regulations by conducting regular inspections of equipment/operations within the store.
- Oversaw daily operations to maintain store cleanliness and organization.
- Conducted performance evaluations and provided constructive feedback to employees.
- Assisted with daily store operations during the seasonal retail period.
- Supervised staff and delegated tasks to maintain store efficiency.
- Assisted with inventory management, stocking, and merchandising.
- Provided exceptional customer service and resolved customer concerns.
- Helped train and support new employees.
Assistant Manager
Spirit Halloween Store
2300 E Lincoln Hwy, Langhorne, PA 19047
09.2025 - 11.2025
- Assisted in managing daily store operations and optimizing inventory levels.
- Coordinated training sessions for new staff, enhancing team performance and productivity.
- Implemented visual merchandising strategies to improve customer engagement and sales.
- Monitored cash handling procedures, ensuring accuracy during transactions.
- Resolved customer inquiries and complaints promptly, improving overall satisfaction ratings.
- Conducted regular stock audits to maintain product availability and minimize shrinkage.
- Supervised day-to-day operations to meet performance, quality and service expectations.
- Maintained a clean, safe, and organized store environment to enhance the customer experience.
- Developed strong working relationships with staff, fostering a positive work environment.
- Monitored cash intake and deposit records, increasing accuracy, and reducing discrepancies.
- Oversaw daily cash reconciliations, ensuring accurate financial reporting and minimizing discrepancies.
- Improved customer satisfaction by addressing and resolving complaints promptly.
- Offered hands-on assistance to customers, assessing needs, and maintaining current knowledge of consumer preferences.
- Completed regular inventory counts to verify stock levels, address discrepancies, and forecast future needs.
- Managed inventory levels to minimize stockouts while reducing overhead costs.
- Mentored junior staff members in their professional development by offering guidance/support in their assigned roles.
- Generated repeat business through exceptional customer service.
- Enforced company policies consistently while handling disciplinary actions when necessary with fairness and respect.
- Increased sales through effective merchandising strategies and targeted promotions.
- Boosted employee morale by recognizing outstanding performance and celebrating team accomplishments.
- Conducted employee performance evaluations, providing constructive feedback for growth and development.
- Ensured compliance with all safety regulations by conducting regular inspections of equipment/operations within the store.
- Oversaw daily operations to maintain store cleanliness and organization.
- Conducted performance evaluations and provided constructive feedback to employees.
- Assisted with daily store operations during the seasonal retail period.
- Supervised staff and delegated tasks to maintain store efficiency.
- Assisted with inventory management, stocking, and merchandising.
- Provided exceptional customer service and resolved customer concerns.
- Helped train and support new employees.
Camp Counselor
Children Of God
414 Mill St in Bristol, PA.
06.2019 - 07.2022
- Supervised daily activities to ensure safety and engagement of campers.
- Facilitated team-building exercises to enhance communication and collaboration among participants.
- Developed and implemented creative programs tailored to diverse age groups and interests.
- Assisted in managing conflict resolution between campers, promoting a positive environment.
- Maintained accurate records of attendance and participant feedback for program improvement.
- Led outdoor activities, fostering teamwork and personal development among campers.
- Worked with children of varying age, interest, skill, and developmental levels.
- Led groups of children safely through variety of camp activities.
- Ensured camper safety by enforcing camp rules, supervising group activities, and responding promptly to incidents or concerns.
- Acted as a positive role model, demonstrating strong leadership skills and exemplifying the camp''s core values.
- Boosted camp morale by fostering a supportive, inclusive, and fun environment for all participants.
- Developed strong relationships with co-counselors that resulted in seamless teamwork during challenging situations or emergencies.
- Enhanced camper experience by organizing and leading engaging activities tailored to various age groups.
- Supervised groups of children in a safe and positive environment.
- Organized and led recreational and educational activities.
- Encouraged teamwork, responsibility, and positive behavior among campers.
- Ensured compliance with camp safety procedures and policies.
- Worked closely with fellow counselors and camp leadership to support campers.
Education
High School Diploma -
Bristol High School
Bristol06.2025
Skills
- Customer service
- Teamwork and collaboration
- Multitasking and organization
- Time management
- Problem-solving
- Clear communication
- Cash handling
- Cleaning
- Attention to detail
- Customer engagement
- Taking orders
- Cleaning and sanitizing
- Self-discipline
- Interactive communication skills
- Flexible schedule
- Safe food handling
- Integrity and honesty
- Safety awareness
- Initiative and Self-motivation
- Basic math
- Verbal and written communication
- Leadership qualities
- Food preparation
- Heavy lifting
- Learning agility
- Store opening and closing
- Crew leadership
- Safety
- Valid Driver's license
- Hospitality service expertise
- Complex Problem-solving
- Visual communication
- Creativity and innovation
- Inventory restocking
- Performance improvement
- Menu memorization
- Salesmanship
- Influencing skills
- Housekeeping
- Inventory counts
- Workplace efficiency
Timeline
Assistant Manager
Spirit Halloween Store
09.2025 - 11.2025
Camp Counselor
Children Of God
06.2019 - 07.2022
Crew Member
Chipotle
03.2006 - Current
High School Diploma -
Bristol High School