- Crafting and DIY Projects
- Photography
- Reading
- Crocheting
- Camping
- Creating digital artwork using software like Photoshop & Illustrator
- Watching Movies and TV Shows
Lisa Allie
Downingtown
Summary
Encouraging manager and analytical problem-solver with talents for team building, leading and motivating, as well as excellent customer relations aptitude and relationship-building skills. Proficient in using independent decision-making skills and sound judgment to positively impact company success. Dedicated to applying training, monitoring and morale-building abilities to enhance employee engagement and boost performance.
Overview
9
9
years of professional experience
Work History
Office Manager
Premier Planning Group
07.2024 - Current
- Supported department heads in accomplishing their goals through diligent administrative assistance such as report generation and data entry.
- Coordinated with outside IT team and third party service to upgrade office technology, enhancing overall efficiency and played an integral role in implementing new cyber security policies.
- Handled sensitive information with discretion, maintaining confidentiality of company documents and personnel records.
- Provided exceptional customer service when addressing client inquiries or concerns via phone calls or email correspondence.
- Provided agents with creative solutions for displays and presentations for clients.
- Provided back-up to other staff members' roles, learning all aspects of the company.
- Conducted regular inventory assessments of office supplies, ordering necessary items proactively to prevent stock shortages.
- Coordinated office events and meetings, ensuring timely execution and optimal scheduling for all participants.
- Managed vendor relationships, negotiating contracts for cost savings while maintaining high-quality services.
Office Manager
Goldfish Swim School
12.2020 - 08.2023
- Developed and implemented office policies and procedures that increased operational efficiency
- Maintained a database to store and track customer information
- Kept track of master schedule of classes and update what is offered as seasons and availability changes
- Ran monthly in service, review new procedures and issues with current ones
- Assisted in the on boarding of new employees, providing guidance and support
- Ensured compliance with company policies and procedures
- Collaborated with wet side team to ensure accurate and timely scheduling
- Developed and implemented a customer-oriented strategy that lead to being having the Highest Conversion Rate of all Goldfish Franchises in 2022
- Kept track of and file monthly receipts
Front Desk Representative
Goldfish Swim School
10.2018 - 12.2020
- Maintained a clean and organized reception area, ensuring a pleasant and welcoming atmosphere
- Greeted guests in a professional and friendly manner, providing an exceptional customer service experience
- Assisted customers with booking and cancellation requests
- Provided technical support to staff and visitors, troubleshooting hardware and software issues
- Processed customer payments and refunds accurately and efficiently
- Updated customer information in the system to ensure accurate records
- Assisted in the on boarding of new employees, providing guidance and support
- Ensured compliance with company policies and procedures
- Call new customers as leads came in
Graphic Designer & Social Media Manager
Baby Be Hip
05.2018 - 10.2018
- Managed the company’s social media accounts
- Analyzed media coverage and social media analytics to measure the success of campaigns and adjust strategies accordingly
- Based on customer requests, designed custom baby gifts to be printed and embroidered
Front Desk Representative
Montgomery Village Recreation Center
08.2017 - 02.2018
- Maintained a clean and organized reception area, ensuring a pleasant and welcoming atmosphere
- Assisted customers with booking and cancellation requests
- Administered first aid if needed
- Utilized my artist skills during special events to face paint, create decorations and games
Aquatics Manager
British Swim School
01.2016 - 09.2016
- Responsible for training swim instructors in the British Swim School philosophy
- Create weekly training and class schedules, handle public relations with potential students' families, coordinate with the swim venues and instructors
- Responsible for maintaining chemical levels in pools to ensure safe levels for students and instructors
- Instruct children ages 3 months to adult to successfully complete the British Swim School program levels and become confident, safe swimmers
- Responsible for monthly newsletter
- Create new and updated previous marketing materials for print
- Create web banners for franchise’s individual website
- Edit photographs of students for social media site
Education
Bachelor's Degree -
Rowan University
Bachelor's - Graphic Design and Photography, Sociology
Skills
- Customer service
- Office management
- Organizational skills
- Office administration
- Scheduling and calendar management
- Data entry
- Customer relations
- Document management
- Facility management
- Technical support
- Presentation design
Interests
Timeline
Office Manager
Premier Planning Group
07.2024 - Current
Office Manager
Goldfish Swim School
12.2020 - 08.2023
Front Desk Representative
Goldfish Swim School
10.2018 - 12.2020
Graphic Designer & Social Media Manager
Baby Be Hip
05.2018 - 10.2018
Front Desk Representative
Montgomery Village Recreation Center
08.2017 - 02.2018
Aquatics Manager
British Swim School
01.2016 - 09.2016
Bachelor's - Graphic Design and Photography, Sociology
Bachelor's Degree -
Rowan University
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