Lisa Casale
Landenberg
Summary
Professional with comprehensive background in therapeutic practices, equipped to deliver exceptional client care. Proven ability to tailor treatments to individual needs, enhancing client satisfaction and overall well-being. Highly collaborative team player known for adaptability and results-driven approach, excelling in dynamic environments. Proficient in various massage techniques and maintaining serene, client-focused atmosphere.
Overview
14
14
years of professional experience
Work History
Licensed Massage Therapist
Hand and Stone Massage and Facial Spa
09.2019 - Current
- Increase client retention by establishing strong rapport through attentive listening and empathetic communication.
- Skillfully address diverse client needs by adapting massage modalities accordingly while adhering to appropriate pressure levels throughout each session''s duration.
- Educated clients on self-care techniques, empowering them to maintain their well-being between appointments.
- Improved overall wellness for clients by performing various massage techniques, including Manual Lymphatic Drainage, Oncology, Swedish, and hot stone massages.
- Adapted massage methods to meet needs of diverse populations, including pregnant women and elderly.
Receptionist/Office Manager
Everett Medical
06.2015 - 11.2019
- Confirmed appointments, communicated with clients, and updated client records.
- Streamlined front desk operations for increased efficiency by effectively managing phone calls, emails, and walk-in clients.
- Optimized patient satisfaction, provider time, and treatment room utilization by efficient appointment scheduling.
- Handled sensitive information with discretion while maintaining strict confidentiality standards.
- Resolved customer problems and complaints.
- Handled cash transactions and maintained sales and payments records accurately.
Assistant Store Manager
Vera Bradley
05.2012 - 05.2015
- Oversaw daily operations, ensuring smooth workflow while adhering to company policies and procedures.
- Trained and managed associates in customer service and sales techniques.
- Promoted brand awareness by coordinating in-store promotional events and marketing campaigns.
- Maintained visual merchandising standards and floor set execution to create an engaging shopping experience for customers.
- Bi-weekly scheduling and payroll
Patient Care Coordinator
Crozer Chester Health System
06.2011 - 03.2012
- Scheduled consults for patients and order transport for patient testing, bed changes and discharges as needed
- Managed sensitive patient information with strict adherence to HIPAA guidelines, maintaining confidentiality and privacy at all times.
- Transcribed physician's orders utilizing CPOE and maintained unit record forms.
- Prepared charts and recorded information prior to patient admission. Compiled daily census and reviewed room and nurse assignments.
Education
Bachelor of Science - Organizational Development
Wilmington University
New Castle, DESkills
- Knowledgeable about anatomy and physiology
- Skilled in various massage techniques
- Ability to customize treatments for clients
- Excellent interpersonal and communication skills
- Professional and friendly with clients
- Independent and collaborative work
Timeline
Licensed Massage Therapist
Hand and Stone Massage and Facial Spa
09.2019 - Current
Receptionist/Office Manager
Everett Medical
06.2015 - 11.2019
Assistant Store Manager
Vera Bradley
05.2012 - 05.2015
Patient Care Coordinator
Crozer Chester Health System
06.2011 - 03.2012
Bachelor of Science - Organizational Development
Wilmington University
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