Lisa Chappell
Bethlehem
Summary
To work in a Professional environment that will allow me to use the communication, leadership and organizational skills that I have acquired throughout my professional career.
Overview
27
27
years of professional experience
1
1
Certification
Work History
Compliance Specialist
GHR Healthcare
12.2022 - Current
- I verify all credentials for new starts and extensions for nursing and OR techs, Med/Surg Tele
- I have experience with several different States and their requirements per each Facility in those States.
- Work Remotely
Senior Compliance Specialist
ARMStaffing
10.2021 - 12.2022
- I handle over 300 nurses at a time making sure their files are updated
- I do background checks, set up physicals, any other medical tests that have to be done
- I send them their Core Tests, skill checklists
- I also upload into WAND the credential's that are needed and or have expired
- I also handle our credential's email and inform the other compliance specialist what needs to be completed by them
- I received my promotion within six months of employment.
Customer Service
Optum
10.2018 - 09.2021
- I took calls from members for AARP UHG on claims, payments made changes to accounts
- I was in this department for 7 months and am currently doing AARP Delta Dental.
- Worked Remotely
Billing Coordinator
Phillips Pet Food & Supplies
04.2018 - 06.2018
- Create invoices for Vendors in As400
- Create Aging Reports and email them to vendors
- Create spreadsheets monthly for charges and discounts
- Temporary Position
Receiving Clerk
Barry Callebaut
07.2017 - 02.2018
- Checked in drivers and verified all paperwork in SAP was received
- Walked the dock to verify material and weight is correct per the loaders paperwork
- Corrected received in SAP and goods received the material in SAP
- Temporary Position
Appointment Clerk
WCDI
01.2017 - 06.2017
- Scheduled truck deliveries by email
- Filled in at the window for drivers paperwork
- Trained new employees on the scheduling
- Temporary Position
Administrative Assistant for Receiving
KPG Logistics
12.2015 - 12.2016
- Reviewed all receiving paperwork to match the Receiving Report and Transaction Report
- Entered new SKU into the system daily
- Handled accounts payable and receivable issues
- Scheduled truck deliveries
- Temporary Position
Bartender
Northampton Country Club
08.2015 - 12.2015
- Served drinks food, stocked bar.
Account Consultant
PPLTelcom
01.2004 - 12.2007
- Provided customer assistance in resolution of high-speed transport circuit problems in any and all services to include: transport and PLC provided on a 24/7 basis
- Responsible for working with customers on all fronts and at all times to resolve circuit problems on existing services, and provide billing support and analysis
- Interfaced with all other organizations such as sales & marketing, technical support, engineering, order processing as well as outside companies to fulfill the customer request for information or support
- Managed the process for Planned Event Notifications for network maintenance and fiber work on the Telcom network
- Provided notification to customers, external and internal
- Tracked all customer circuits installed on the network and reported monthly on all revenue and circuit detail
- Handled invoices on all projects
- Verified charges were correct and that they were coded to the proper departments
- Scheduled all maintenance with our field service crew as well as with all outside contractors
- Responsible for getting all access to highly secure places and forwarding access information by email to our field service crew and contractors.
Third Shift Manager
Wawa
01.2003 - 12.2004
- Directed employees to perform their duties per Wawa standards
- Handle the shift drawer as far as counting when coming on to my shift and handing out money to employees as needed
- Ensured deli was all coded properly and being rotated per the codes and our hot foods were disposed of per the time allowed by Wawa policy and procedure
- Received in vendors scanned/put items away according to the area they were for.
Bartender (Part-time)
Ringside
11.1996 - 10.2000
- Served drinks food, stocked bar.
Education
Diploma -
William Allen High School
No Degree - Cosmetology
Paul Mitchell Beauty Academy
Allentown, PA04.2012
Skills
- Excel Spreadsheets
- Pivot Tables
- Invoicing
- Microsoft Office
- Compliance Knowledge
- Industry awareness
- Organizational skills
- Adaptability
- Quality assurance
- Strategic planning
- Time management
- Relationship building
- Interpersonal skills
- Problem solving
- Customer service
- Critical thinking
- Teamwork abilities
- Attention to detail
- Cross-functional collaboration
- Compliance Reviews
- Document Review
- Project Coordination
- License Verification
- Data Verification
- Records Review
- Performance Evaluation
- Compliance Training
- Human Resources Support
- Information Gathering
- Training delivery
- Performance measurement
- Technical expertise
- Financial reporting
- Conflict resolution
- Continuous learning
- Staff Development
- Policy Implementation
- Staff Training and Development
- Performance Evaluations
- Complex Problem-Solving
- Staff Management
- Verbal and Written Communication
- Cross-Functional Teamwork
- Team Leadership
- Decision Making
- Conflict Resolution
- Goal Setting
- Hiring and Training
- Performance Reviewing
- Staff Training
Certification
- Bartender
- Licensed Cosmetologist - Active License
Timeline
Compliance Specialist
GHR Healthcare
12.2022 - Current
Senior Compliance Specialist
ARMStaffing
10.2021 - 12.2022
Customer Service
Optum
10.2018 - 09.2021
Billing Coordinator
Phillips Pet Food & Supplies
04.2018 - 06.2018
Receiving Clerk
Barry Callebaut
07.2017 - 02.2018
Appointment Clerk
WCDI
01.2017 - 06.2017
Administrative Assistant for Receiving
KPG Logistics
12.2015 - 12.2016
Bartender
Northampton Country Club
08.2015 - 12.2015
Account Consultant
PPLTelcom
01.2004 - 12.2007
Third Shift Manager
Wawa
01.2003 - 12.2004
Bartender (Part-time)
Ringside
11.1996 - 10.2000
Diploma -
William Allen High School
No Degree - Cosmetology
Paul Mitchell Beauty Academy
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