Lisa Davis
Sellersville
Summary
Dedicated healthcare administrator with 15+ years of experience in office management and patient support within the healthcare sector. Proven expertise in handling appeals processes and managing daily operations, ensuring efficient service delivery. Strong background in communications, conflict resolution, and excellent customer service, complemented by a Bachelor's degree in Healthcare and Business. Committed to enhancing patient experiences and operational efficiency through effective leadership and attention to detail.
Overview
41
41
years of professional experience
1
1
Certification
Work History
CSR. Intake. Medicare Appeals
Acentra Health
Harrisburg
01.2022 - Current
- Handle appeals process for patients who are in a facility setting. I help each individual navigate the appeal process so that we can effectively meet the patients needs.
- Implemented electronic health record (EHR) system, improving accuracy of patient records and streamlining documentation processes
- Collaborated with IT department to troubleshoot technical issues related to software systems used in the healthcare setting
- Streamlined administrative processes through automation initiatives resulting in reduction in paperwork processing time
- Developed and maintained effective communication channels between administrative staff and medical professionals
- Implemented patient satisfaction surveys to gather feedback and identify areas for improvement.
- Ensured compliance with healthcare privacy laws (HIPAA) by implementing strict data security measures
- Provided exceptional customer service by promptly addressing inquiries, resolving issues, and ensuring customer satisfaction
- Maintained a high level of product knowledge to effectively assist customers with their questions and concerns
- Managed a high volume of incoming calls and emails, consistently meeting or exceeding response time goals
- Resolved customer complaints in a professional manner, finding appropriate solutions to ensure customer loyalty.
- Collaborated with cross-functional teams to escalate complex issues and provide timely resolutions for customers.
- Implemented new strategies to improve the overall customer experience.
- Developed strong relationships with key clients through regular communication and personalized support.
Machine Shop Manager
A.S.A.P
Sellersville
03.2019 - Current
- Help owner with daily operations. This is part time.
- Developed and implemented safety protocols for machine shop operations.
- Monitored employee performance, identified areas for improvement, and provided guidance as needed.
- Used strong issue resolution and communication skills to cultivate and strengthen lasting client relationships.
- Provided technical support to employees on the proper use of tools and machines.
Caregiver
Visiting Angels
Doylestown
05.2018 - 07.2019
- Caregiving of individuals.
- Improved patient outlook and daily living through compassionate care.
- Provided emotional support to clients during difficult times.
- Aided with mobility and independence for disabled individuals and continually monitored safety.
- Accompanied clients to social events such as movies or plays.
- Partnered with registered nurses and physiotherapists to provide care to patients.
- Encouraged independence while promoting self-care skills such as bathing, grooming and toileting needs.
- Maintained cleanliness of clients' environment by cleaning surfaces and washing clothes or dishes.
Adminstrator
Davis Health services
Silverdale
01.1998 - 06.2015
- Office management including hiring , payroll , and systems issues.
- Managed and maintained office supplies inventory, ensuring availability of necessary materials for daily operations
- Developed and implemented efficient filing systems, resulting in improved document organization and retrieval
- Coordinated travel arrangements for executives, including booking flights, hotels, and transportation
- Scheduled meetings and appointments, effectively managing calendars to optimize time management
- Prepared reports, presentations, and correspondence for senior management using Microsoft Office Suite
- Assisted with budget tracking by monitoring expenses and reconciling invoices
- Responded to inquiries from clients, vendors, and employees in a timely manner
- Maintained confidentiality of sensitive information while handling administrative tasks
- Collaborated with cross-functional teams to support project coordination and completion within deadlines
- Organized company events such as conferences or team-building activities
- Managed incoming/outgoing mail distribution efficiently on a daily basis
- Provided administrative support during the recruitment process by scheduling interviews and coordinating candidate communication
Owner/Operator
Landscape Designs Inc
Chalfont
04.1984 - 08.1992
- All aspects of landscape Design. Worked office as well as field.
Education
Bachelor's degree - Healthcare and business
University of Phoenix-Online Campus
Phoenix, AZ06.2009
Associate of Applied Science - Business
Lansdale school of Business
08.1987
Skills
- Business analysis and research
- General ledger accounting
- Attention to detail
- Medical administrative support
- Office management and computer skills
- Financial reporting and journal entries
- Account and bank reconciliation
- Customer service and support
Certification
Driver's License, 06/84, Present
Timeline
CSR. Intake. Medicare Appeals
Acentra Health
01.2022 - Current
Machine Shop Manager
A.S.A.P
03.2019 - Current
Caregiver
Visiting Angels
05.2018 - 07.2019
Adminstrator
Davis Health services
01.1998 - 06.2015
Owner/Operator
Landscape Designs Inc
04.1984 - 08.1992
Bachelor's degree - Healthcare and business
University of Phoenix-Online Campus
Associate of Applied Science - Business
Lansdale school of Business
Similar Profiles
Eleanor LamiaEleanor Lamia
RN Clinical Assessor at Acentra HealthRN Clinical Assessor at Acentra Health
Autumn ChaffinsAutumn Chaffins
Registered Nurse Care Manager at Acentra HealthRegistered Nurse Care Manager at Acentra Health
Mary PodunavacMary Podunavac
Telephonic Nurse Case Manager at Acentra HealthTelephonic Nurse Case Manager at Acentra Health