Summary
Overview
Work History
Education
Skills
Certification
culinary
Timeline
Generic

Lisa Douglas

Mansfield

Summary

Experienced Inside Sales Representative with a successful track record in team-building and project oversight. Skilled at effectively working with individuals of diverse personalities, fostering strong collaborative relationships, and consistently delivering impressive results. With five years of remote work experience, honed exceptional leadership abilities and a strong drive to achieve organizational goals. Leveraging extensive industry knowledge, adept at identifying opportunities for process improvement and driving operational excellence.

Overview

27
27
years of professional experience
1
1
Certification

Work History

Inside Sales Representative

Iqvia
10.2022 - Current
  • Maintained up-to-date knowledge of available products to best serve customers and maximize sales potential.
  • Managed friendly and professional customer interactions.
  • Developed strategic relationships with existing customers by learning preferences and managing regular communications.
  • Used CRM software to maintain detailed contact logs and account records.
  • Collaborated with outside sales representatives, marketing and other departments to generate leads and close sales.
  • Expanded market reach by researching potential clients and initiating contact via phone or email to generate interest in company offerings.
  • Utilized data and analytics to identify target markets and understand customer needs.
  • Contributed to event marketing, sales and brand promotion.
  • Recorded accurate and efficient records in customer database.
  • Stayed current on company offerings and industry trends.

Account Executive/team Lead

Telvista
12.2020 - 10.2022
  • Exceeded sales goals consistently each quarter by building strong relationships with clients and delivering exceptional service.
  • Continuously improved the quality of customer interactions by conducting training sessions for team members on best practices.
  • Increased overall client satisfaction by developing and implementing tailored account strategies.
  • Identified new business opportunities through market research, expanding the company''s client base.
  • Implemented innovative solutions that addressed specific client needs, enhancing customer satisfaction levels.
  • Led a team of Account Executives, fostering collaboration and driving revenue growth.
  • Served as a trusted advisor to both clients and colleagues, offering expert guidance on complex account issues when necessary.
  • Streamlined internal processes to improve efficiency among the Account Executive team members.
  • Delivered engaging presentations to current and prospective clients, showcasing the company''s unique value proposition.
  • Strengthened key client relationships, resulting in increased retention rates and contract renewals.
  • Consistently achieved quarterly sales targets by effectively managing a diverse portfolio of accounts.
  • Negotiated favorable contract terms on behalf of clients, ensuring mutually beneficial agreements were reached.
  • Provided ongoing coaching and mentorship to junior Account Executives, facilitating their professional development.
  • Collaborated with cross-functional teams to ensure seamless communication and project execution for clients.
  • Achieved sales goals and service targets by cultivating and securing new customer relationships.
  • Collaborated with upper management to implement continuous improvements and exceed team goals.
  • Exceeded sales quotas and increased profitability through effective sales strategy and business planning.
  • Engaged in product training, demonstrations, consumer awareness, branding, and acquisition initiatives to raise awareness and revenues.
  • Communicated product quality and market comparisons by creating sales presentations.
  • Liaised with sales, marketing, and management teams to develop solutions and accomplish shared objectives.

Finance & Insurance Assistant

Blaise Alexander Chev Dealership
02.2020 - 10.2020
  • Contributed to team success by collaborating with colleagues on cross-functional projects, streamlining internal processes for better productivity.
  • Handled sensitive client information with discretion while maintaining strict confidentiality standards according to company guidelines.
  • Provided administrative support to senior staff members as needed, enabling them to focus on high-level strategic tasks.
  • Improved efficiency in document management by implementing a digital filing system, reducing paperwork clutter and retrieval time.
  • Collaborated effectively with team members to meet and exceed departmental goals, fostering a positive work environment.
  • Maintained compliance with industry regulations by staying updated on changing laws and ensuring all documentation was completed accurately.
  • Managed relationships with external partners such as brokers and agents, fostering strong collaborations that benefited both parties.
  • Balanced multiple tasks and deadlines while maintaining a strong focus on client satisfaction, demonstrating excellent time management skills.
  • Completed sales documentation and collected signatures to finalize purchases.
  • Researched and resolved areas of concern for potential and existing clients.
  • Checked documentation for accuracy and validity on updated systems.
  • Verified client information by analyzing existing evidence on file.
  • Carried out administrative tasks by communicating with clients, distributing mail, and scanning documents.
  • Posted payments to accounts and maintained records.

Account Executive

Fairmont Supply Company
05.2019 - 10.2019
  • Provided exceptional customer service, addressing client concerns promptly and effectively to ensure long-term loyalty.
  • Qualified leads, built relationships and executed sales strategies to drive new business.
  • Boosted client satisfaction by developing and maintaining strong relationships through effective communication.
  • Maintained up-to-date knowledge on product offerings, ensuring accurate representation during sales pitches or negotiations with clients.
  • Conducted regular check-ins with existing clients to assess their needs and identify upselling opportunities.
  • Delivered informative presentations to potential clients, showcasing the unique value of products or services offered.
  • Streamlined account management processes for increased efficiency and improved client retention rates.
  • Conducted integrated sales presentations to illustrate value of product or service and tailor call-to-action.
  • Prepared additional quotes for current clients to upsell products and services.
  • Gathered information from clients to secure accounts, verify payment and identify special requirements.
  • Strengthened customer relationships with proactive and collaborative approach to managing needs.
  • Trained clients on product features and updates to secure buy-in.
  • Stayed up-to-date on emerging industry and product standards and trends to revitalize accounts.
  • Coordinated with finance department to ensure timely payment of invoices, addressing any discrepancies or issues in a prompt and professional manner.
  • Distributed marketing materials to existing and prospective clients to promote products and services.
  • Met with customers to discuss and ascertain needs, tailor solutions and close deals.
  • Built relationships with customers and community to promote long term business growth.
  • Gained customer trust and confidence by demonstrating compelling, persuasive and composed professional demeanor.
  • Maintained current knowledge of evolving changes in marketplace.
  • Achieved or exceeded company-defined sales quotas.
  • Set and achieved company defined sales goals.
  • Developed and maintained strong working relationships with professionals within assigned territory.
  • Contributed to team objectives in fast-paced environment.
  • Contributed to event marketing, sales and brand promotion.
  • Selected correct products based on customer needs, product specifications and applicable regulations.
  • Kept detailed records of daily activities through online customer database.
  • Fielded customer complaints and facilitated negotiations, resolving issues and reaching mutual conclusions.
  • Attended monthly sales meetings and quarterly sales trainings.
  • Informed customers of promotions to increase sales productivity and volume.
  • Presented professional image consistent with company's brand values.
  • Stayed current on company offerings and industry trends.
  • Monitored service after sale and implemented quick and effective problem resolutions.
  • Served customers with knowledgeable, friendly support at every stage of shopping and purchasing.
  • Worked with sales team to collaboratively reach targets, consistently meeting or exceeding personal quotas.
  • Recorded accurate and efficient records in customer database.
  • Collaborated with managers to provide customer feedback and recommend operational changes to meet emerging trends.
  • Consulted with businesses to supply accurate product and service information.
  • Developed, maintained and utilized diverse client base.

Senior Account Total Access Sales Representative

Airgas USA, LLC
04.1997 - 10.2018
  • Enhanced client satisfaction by addressing concerns promptly and providing exceptional service.
  • Generated additional sales opportunities with upselling and cross-selling techniques.
  • Expanded customer base through cold calling, networking, and relationship building.
  • Increased sales revenue by identifying and targeting high-potential accounts.
  • Maintained up-to-date knowledge of industry trends for informed decision-making during client interactions.
  • Consistently met or exceeded quotas by implementing strategic sales plans and effective time management.
  • Conducted product demonstrations to educate customers on features, benefits, and competitive advantages.
  • Increased repeat business by fostering trust-based relationships with key accounts through regular communication.
  • Developed tailored solutions in response to unique customer needs, increasing overall satisfaction rates.
  • Developed and implemented marketing plans to increase brand awareness and drive sales.
  • Collaborated with cross-functional teams to identify and address customer needs.
  • Boosted internal collaboration within the sales team by sharing best practices and offering mentorship when needed.
  • Utilized CRM software to manage client information, track leads, and monitor sales progress.
  • Forged strong partnerships with industry influencers to elevate brand reputation within the market.
  • Streamlined sales processes by identifying inefficiencies and implementing improvements for enhanced productivity.
  • Leveraged data-driven insights from market research to inform decision-making during client presentations.
  • Answered customer questions about products and services, helped locate merchandise, and promoted key items.
  • Listened to customer needs and desires to identify and recommend optimal products.
  • Engaged in friendly conversation with customer to better uncover individual needs.
  • Developed strong rapport with customers and created positive impression of business.
  • Built customer loyalty and retention by delivering excellent shopping experiences.
  • Recommended complementary purchases to customers, increasing revenue.
  • Maintained up-to-date knowledge of store sales, payment policies and security standards.
  • Delivered energetic responses to customers in-store and by telephone, going above and beyond to serve needs.
  • Conducted product demonstrations to highlight features and redirect objections to positive aspects.

Education

High School Diploma -

Pennsbury High School
Fairless Hills
06.1981

High School Diploma -

Bucks County Technical School
Bristol, PA
06.1981

Skills

  • Customer Service
  • Attention to Detail
  • Exceptional customer service
  • Cheerful and energetic
  • Relationship Development
  • Adept multi-tasker
  • Superior organizational skills
  • Upselling and Cross Selling
  • Customer Relationship Management
  • Email and Phone Etiquette
  • Driven
  • Organized and Efficient
  • Issue Resolution
  • Data Entry
  • Interpersonal Communication
  • Relationship Building
  • Client Relationship Management
  • CRM proficiency
  • Order Management
  • Rapport Building
  • Documentation And Reporting
  • New Business Development
  • Cold calling expertise
  • Sales expertise
  • Goal Setting
  • Closing Techniques
  • Analytical problem solver
  • Salesforce CRM
  • B2B Sales
  • Key relationship management
  • Sales closing
  • Salesforce
  • Contract Management
  • Analytical Thinking
  • Prospect Follow-Up
  • Client Retention
  • Consultative Sales Approach
  • Tenacious follow-up
  • Revenue Growth
  • Prospect qualification
  • Database Management
  • Consultative sales strategies
  • Opportunity Identification
  • Persuasive negotiator
  • Sales Cycle Management
  • Networking enthusiast
  • Territory Management
  • Sales Pipeline Management
  • B2C Sales
  • Sales Presentations
  • Project Coordination
  • Expansive personal network
  • Sales Representative of the Month Award
  • Objection handling
  • Compelling presentations
  • Warm Calling
  • Multitasking Abilities
  • Teamwork and Collaboration
  • Excellent Communication
  • Active Listening
  • Problem-Solving
  • Account Servicing
  • Multitasking
  • Opening and closing procedures
  • Decision-Making
  • Time Management
  • Contract Negotiation
  • Problem-solving abilities
  • Reliability
  • Organizational Skills
  • Team Collaboration
  • Effective Communication
  • Food safety and sanitation
  • Adaptability and Flexibility
  • Team building
  • Task Prioritization
  • Self Motivation
  • Interpersonal Skills
  • Professionalism
  • Time management abilities

Certification

Safserve Manager certificate

culinary

Recently started a very small baking business to supplement my income 

Timeline

Inside Sales Representative

Iqvia
10.2022 - Current

Account Executive/team Lead

Telvista
12.2020 - 10.2022

Finance & Insurance Assistant

Blaise Alexander Chev Dealership
02.2020 - 10.2020

Account Executive

Fairmont Supply Company
05.2019 - 10.2019

Senior Account Total Access Sales Representative

Airgas USA, LLC
04.1997 - 10.2018

High School Diploma -

Pennsbury High School

High School Diploma -

Bucks County Technical School

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Lisa Douglas