Summary
Overview
Work History
Education
Skills
Timeline
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Lisa Gatling

Harrisburg

Summary

Professional leader with strong expertise in overseeing daily operations and team coordination. Known for effective collaboration and achieving results in fast-paced environments. Highly adaptable, skilled in problem-solving, conflict resolution, and ensuring optimal workflow. Respected for reliability and proactive approach to shifting demands.

Overview

4
4
years of professional experience

Work History

Shift Supervisor

Starbucks
04.2023 - 09.2024
  • Trained new employees and delegated daily tasks and responsibilities.
  • Completed store opening and closing procedures and balanced tills.
  • Managed cash handling procedures, maintaining accuracy in financial transactions and minimizing discrepancies in daily reconciliations.
  • Responded to and resolved customer questions and concerns.
  • Ensured smooth operations during peak hours by effectively managing resources and staff allocation.
  • Resolved customer complaints and issues and offered thoughtful solutions to maintain customer satisfaction.
  • Helped store management meet standards of service and quality in daily operations.

Front Desk Coordinator

Glam Seamless
03.2022 - 03.2023
  • Ensured accurate billing by carefully reviewing invoices before issuing them to clients or submitting payment requests internally.
  • Balanced daily cash drawer reconciliations, ensuring accurate financial recordkeeping.
  • Greeted visitors and customers upon arrival, offered assistance, and answered questions to build rapport and retention.
  • Maintained strict confidentiality when handling sensitive client information in accordance with company policies.
  • Facilitated effective communication between clients, guests, and internal staff by serving as a central point of contact.
  • Scheduled appointments in computer system.
  • Maintained a clean, organized reception area, creating a welcoming atmosphere for clients and visitors.

Tech Support

Asurion Insurance Services
02.2021 - 03.2022
  • Implemented a structured ticketing system for incoming tech support requests, expediting response times and increasing productivity levels within the IT department.
  • Assisted in the creation of user-friendly tech support resources, improving overall user experience and satisfaction.
  • Enhanced user experience by providing timely and effective tech support to students and faculty.
  • Served as a liaison between customers and tech support teams when needed.
  • Handled escalated tech support issues with diplomacy and professionalism, often resolving conflicts or misunderstandings between users and the IT department.
  • Assisted in the development of standard operating procedures to ensure consistent service quality across all cases handled by the tech support team.
  • Improved customer satisfaction by providing professional on-site technical support and maintenance services.

Education

Cosmetology

Upper Dauphin Area High School
Elizabethville, PA
06-2017

Skills

  • Cash handling
  • Employee training
  • Workplace safety
  • Staff management
  • Customer-oriented
  • Training and mentoring

Timeline

Shift Supervisor

Starbucks
04.2023 - 09.2024

Front Desk Coordinator

Glam Seamless
03.2022 - 03.2023

Tech Support

Asurion Insurance Services
02.2021 - 03.2022

Cosmetology

Upper Dauphin Area High School

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Lisa Gatling