Lisa Gattone
Allstate Insurance Co
Levittown
10
years of professional experience
Detail-oriented professional with strong communication skills in remote sales and customer service. Proven ability to enhance client satisfaction through effective problem-solving and timely resolution of inquiries.
Work History
Remote Insurance Sales
2 Months- Demonstrated self-motivation by completing tasks independently in various settings.
- Adapted quickly to fast-paced environments by prioritizing tasks efficiently.
- Collaborated with team members while also completing individual tasks successfully.
- Acquired new skills rapidly to adapt to changing work situations effectively.
- Excellent communication skills, both verbal and written.
- Organized and detail-oriented with a strong work ethic.
- Assisted with day-to-day operations, working efficiently and productively with all team members.
Remote Sales and Service
2 Years 1 Month- Managed time efficiently in order to complete all tasks within deadlines.
- Managed time efficiently in order to complete all tasks within deadlines.
- Paid attention to detail while completing assignments.
- Utilized live lead transfers and emailed leads to close sales
- Responsible for non-renewal and other underwriting needs
- Responsible for billing, non pays and other billing issues
Remote Customer Service
11 Months- Provided exceptional customer service, resolving issues promptly and maintaining high levels of client satisfaction.
- Handled customer phone inquiries, providing information and resolving issues, enhancing remote customer service.
- Addressed guest inquiries with professionalism and care punctually and politely for professional customer service.
- Streamlined communication between billing and customer service departments, fostering a collaborative approach to resolving client inquiries and concerns.
- Service transitioned through the 3 locations owned by this agent
Remote Insurance Sales
1 Year 8 Months- Worked well in a team setting, providing support and guidance.
- Demonstrated respect, friendliness, and willingness to help wherever needed.
- Passionate about learning and committed to continual improvement.
- Responsible for handling customer billing, follow ups for non-renewals and other underwriting matters
- Handled incoming text requests
- Excellent communication skills, both verbal and written.
Customer Service Representative
1 Year 11 Months- Resolved customer inquiries efficiently, ensuring high satisfaction levels and retention rates.
- Guided clients through policy options, enhancing understanding and informed decision-making.
- Streamlined claims processing procedures, reducing turnaround time for customers.
- In office customer policy reviews
- Responsible for non-renewal and other underwriting issues
Insurance Sales and Service
3 Years 10 Months- Self-motivated, with a strong sense of personal responsibility.
- Worked effectively in fast-paced environments.
- Skilled at working independently and collaboratively in a team environment.
- Proven ability to learn quickly and adapt to new situations.
- Proved successful working within tight deadlines and a fast-paced environment.
Education
Bachelor of Science - Early Childhood Education
Skills
Positive demeanor
Problem-solving
Time management
Attention to detail
Sales techniques
Organizational skills
Teamwork and collaboration
Friendly
positive attitude
Timeline
Remote Insurance Sales
Allstate Insurance Co
05.2026 - CurrentRead More
Remote Sales and Service
State Farm Insurance
04.2024 - 05.2026Read More
Remote Customer Service
State Farm Insurance Inc
04.2024 - 03.2025Read More
Remote Insurance Sales
State Farm Insurance Inc
08.2022 - 04.2024Read More
Customer Service Representative
State Farm Insurance Inc
09.2020 - 08.2022Read More
Insurance Sales and Service
State Farm Insurance Inc
11.2016 - 09.2020Read More
Ashford University
Bachelor of Science from Early Childhood Education
Read More
Licenses
I am licensed in P&C as well as Life & Health in Pennsylvania, New Jersey, Delaware and Florida