Open To Work
Lisa Gibbs
Philadelphia
Summary
Proven Branch Leader with expertise in multi-site management and operational improvements. Enhanced team capabilities and audit outcomes, driving customer satisfaction and compliance. Experienced in branch operations and sales coaching, fostering strong customer relationships and maximizing team performance to achieve branch goals and support business growth.
Overview
14
14
years of professional experience
Work History
Branch Manager
Citizens Bank
Bryn Mawr
12.2023 - Current
- Serve as the primary operational and administrative leader of the branch, supporting district‑level executives through reporting, performance analysis, and strategic execution.
- Maintained organizational control over scheduling, compliance, audits, and workflow prioritization to ensure branch operations run smoothly.
- Communicate effectively with customers, partners, vendors, and internal leadership, representing the bank with professionalism and clarity.
- High level of professionalism when interacting with customers, business clients, community partners, district leaders, and cross‑functional teams.
- Strong problem‑solving and decision‑making abilities, consistently improving branch performance, audit outcomes, and customer satisfaction.
- Apply advanced reasoning, problem‑solving, and mathematical skills to financial analysis, reconciliation, and performance forecasting.
- Managed daily branch operations, ensuring adherence to banking regulations and enhancing operational integrity.
- Supervised staff performance and provided targeted training to enhance customer service standards and satisfaction.
- Developed and implemented strategies to streamline branch processes, improving operational efficiency.
Multi Site Interim Branch manager
Citizens Bank
Havertown
05.2022 - 12.2023
- Directed operations across multiple branch locations, enhancing performance, service quality, and compliance.
- Supported staffing needs by recruiting, onboarding, and coaching employees across sites to build effective teams.
- Coordinated schedules and prepared meeting agendas to improve alignment and communication across teams.
- Implemented strategies to increase acquisition, retention, and share‑of‑wallet for consumer and business households.
- Led sales activities and team huddles to identify business needs and drive measurable results.
Relationship Banker
Citizens Bank
Philadelphia
03.2012 - 05.2022
- Built strong customer relationships by identifying needs and offering customized financial solutions.
- Coached team members on sales processes and customer engagement to enhance branch performance.
- Facilitated product knowledge sessions and collaborated on team strategies to boost overall performance.
- Ensured operational soundness through adherence to security procedures, audit standards, and regulatory guidelines.
- Coordinated scheduling, meeting preparation, and communication tasks to support branch leadership.
Education
High School Diploma -
Bartram High School
2401 S 67th St Philadelphia, Pa 1914206-1997
Skills
- Multi-site branch management
- Operational compliance
- Sales performance coaching
- Leadership and team development
- Decision making
- Meeting coordination
- Calendar management
- Relationship building
Work Preference
Job Search Status
Open to workWork Type
Full TimeLocation Preference
On-SiteSalary Range
$90000/yr - $200000/yrTimeline
Branch Manager
Citizens Bank
12.2023 - Current
Multi Site Interim Branch manager
Citizens Bank
05.2022 - 12.2023
Relationship Banker
Citizens Bank
03.2012 - 05.2022
High School Diploma -
Bartram High School