LISA HACKMAN
Pen Argyl
Summary
Rising Star at St. Luke’s
Treasurer Pen Argyl Area School District
Overview
29
29
years of professional experience
Work History
Outpatient Care Management
St. Luke’s Physician Group
06.2023 - Current
- Work in conjunction with Community Health Team to identify patients/families requiring assistance in navigation, care coordination, insurance connection, and additional needs identified in Social Determinants of Health (SDOH) Assessment. Responsible for establishing trusting relationships with clients and their families while providing general support and encouragement. Work closely with healthcare team, under the direction of Network Director Community Health Clinical Operations to follow processes and protocols, promoting comprehensive and coordinated care. Establish partnerships with community-based organizations to ensure placement of patients for related services. Provide ongoing follow-up and resource connection with patients/families. Register, schedule, check-in, and check-out patients according to Electronic Health Record (EHR) requirements. Complete accurate documentation of all encounters in EPIC. Provide referrals for services to community agencies and Network departments, as appropriate. Follow-up with patients/families via phone calls and in-person visits at the hospital and designated community locations. Assist patients/families with completing applications and registration forms. Maintain information about community and network resources appropriate to needs of patients/families. Assess the needs of referrals and determine eligibility for services, according to government and local program guidelines. Document in care management platforms, Excel databases, and EHR as needed and directed. Comply with established chain of command for work related problems. Maintain responsibility for own development through active participation at in-services and/or continuing education programs. Demonstrate ability to develop effective working relationships within the community in such locations as soup kitchens and shelters. Function as a professional role model and resource person providing guidance to co-workers. Participate in department Quality Improvement activities. Maintain confidentiality of all materials handled within the Network/ Entity as well as the proper release of information. Comply with Network and departmental policies regarding issues of employee, patient and environmental safety and follows appropriate reporting requirements. Demonstrate/model the Network’s Service Excellence Standards of Performance in interactions with all customers (internal and external). Demonstrate Performance Improvement in the following areas as appropriate: Clinical Care/Outcomes, Customer/Service Improvement, Operational System/Process, and Safety. Demonstrate financial responsibility and accountability through the effective and efficient use of resources in daily procedures, processes and practices.
Emergency Assist & Food Pantry Case Manager
ProJeCt of Easton
01.2022 - 06.2023
- Provide emergency support services that engage clients, identify barriers and provide support referral and/or services. Complete intake documents and assessments for placement in GED and CASAS education programs. Manage the daily operations of the largest food pantry in Northampton County, including securing in-kind donations from local business and non-profit organizations. Train, schedule and manage over 25 volunteers. Develop and distribute a Monthly Newsletter for Food Pantry. Work with teachers and students to overcome any barriers to attending classes.
Business Manager
Sykesville & Williamsport Hyman Properties
09.2019 - 12.2021
- Managed daily office operations for Hyman Hills and Williamsport Apartments. Managed 2 direct reports working on site at properties. Managed 3rd party contractors that performed maintenance and repairs.
Property Manager
Spring Valley Realty
11.2012 - 09.2019
- Managed daily office operations for Colonial Springs Townhouses and Cherry Hill Townhouses. Collected and processed monthly rent payments and entered data into accounting system. Managed 3rd party contractors that performed maintenance and repairs. Prepared legal notices and paperwork in accordance with Pennsylvania Landlord Laws.
Corporate Travel Coordinator
American Express Corporate Travel
05.2005 - 04.2006
- Managed corporate travel arrangements for Medco, Becton Dickinson, Vishay and Air Products.
International & Domestic Travel Coordinator
AAA Reading Berks
05.1996 - 05.2005
- Supervisory experience in broad areas of international, domestic and group travel.
Education
Associate of Arts - Arts, Travel & Tourism
Reading Area Community College
05.1996
Skills
- Outpatient care management
- Ramp operations management
- Multi-task management
- Client relations management
Affiliations
Pen Argyl Area School Board of Directors
ACTIVITIES
- Pen Argyl Area School District, Board Member, December 2015 – current
- Pen Argyl Area School District, School Board Treasurer, May 2018 – current
- Pen Argyl Area School District, School Board President, December 2021 – 2023
Timeline
Outpatient Care Management
St. Luke’s Physician Group
06.2023 - Current
Emergency Assist & Food Pantry Case Manager
ProJeCt of Easton
01.2022 - 06.2023
Business Manager
Sykesville & Williamsport Hyman Properties
09.2019 - 12.2021
Property Manager
Spring Valley Realty
11.2012 - 09.2019
Corporate Travel Coordinator
American Express Corporate Travel
05.2005 - 04.2006
International & Domestic Travel Coordinator
AAA Reading Berks
05.1996 - 05.2005
Associate of Arts - Arts, Travel & Tourism
Reading Area Community College
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