Lisa Lee
Philadelphia
Summary
Experienced professional offering proven expertise in customer service, overseeing front desk operations , sales, and completing accurate daily reconciliations. Outstanding track record for increasing customer satisfaction , brand loyalty, and operations efficiency.
Overview
4
4
years of professional experience
Work History
Night Auditor
The Bellevue Hotel
12.2024 - Current
- Entered customer data into room system and updated information whenever patrons changed rooms.
- Investigated auditing discrepancies by reconciling cash drop and credit card transactions.
- Completed night audit for guest ledgers to close bank and cash registers, reconciling issues quickly, and marking discrepancies.
- Oversaw night auditing of daily room occupancy and hotel revenue.
- Responded to guest needs quickly and efficiently, noting changes in reservations or special needs for day crew.
- Kept accounts in balance and ran daily reports to verify totals.
- Trained new staff members in customer service techniques and hotel operations.
Front Desk Agent
Hilton
07.2024 - 12.2024
- Greeted guests upon arrival, answered questions and provided information about the hotel.
- Proficient in On-Q, Canary, and Kipsu hotel system.
- Processed payments for room charges, incidentals, taxes and other fees.
- Assigned rooms to guests based on availability and preferences.
- Provided concierge services such as making restaurant reservations or providing directions to local attractions.
- Kept records of guest interactions, comments or complaints in order to improve service quality.
- Updated computer system with guest information including contact details, payment methods and any special requests.
- Maintained important files, running reports and delivering updates on occupancy and revenue.
- Promoted loyalty by signing customers up for Hilton Honor rewards program and encouraged repeat stays through exceptional service.
Front Desk Receptionist
Hand & Stone Ardmore
01.2021 - 10.2021
- Generated monthly reports summarizing sales activities, customer feedback surveys and other relevant data.
- Managed incoming and outgoing mail, courier services, faxes and other correspondence.
- Answered incoming calls, redirected callers to the appropriate personnel or department and took messages as needed.
- Performed data entry into computer systems to maintain accurate records of customer information.
- Assisted with preparing reports, presentations and other documents as requested by management staff.
- Assisted with scheduling appointments for clients and visitors.
- Provided excellent customer service by responding quickly to inquiries via phone or email in a professional manner.
- Provided administrative support such as filing documents, photocopying and scanning materials.
Skills
- Customer Service
- Financial Reporting
- Balancing Accounts
- Occupancy Rates Analysis
- Front Desk Operations
- Accounting Principles
- End-of-Day Processes
- Time Management
- Account audits
- Sales
- Reservation Processing
- Finance
- Property Management Systems
- Staff Training
- Administrative Support
- Bookkeeping
- Corporate Branding
- Balance reporting
- Clerical duties
- Transaction auditing
- Front desk operations
Education and Training
other
Timeline
Night Auditor
The Bellevue Hotel
12.2024 - Current
Front Desk Agent
Hilton
07.2024 - 12.2024
Front Desk Receptionist
Hand & Stone Ardmore
01.2021 - 10.2021
Similar Profiles
Megan MeagrowMegan Meagrow
Radiologic Technologist at The Bellevue HotelRadiologic Technologist at The Bellevue Hotel
David LeDavid Le
Welcome Desk Agent/Department Trainer at W Bellevue HotelWelcome Desk Agent/Department Trainer at W Bellevue Hotel
Sofiya SmirnovaSofiya Smirnova
Moonlight Agent - Night Shift Front Desk Agent at W Bellevue HotelMoonlight Agent - Night Shift Front Desk Agent at W Bellevue Hotel
Gabriella MystilGabriella Mystil
Babysitter at No Company InvolvedBabysitter at No Company Involved
Hoan LeHoan Le
Deli Clerk at ACMEDeli Clerk at ACME