Lisa M Lewis
Hazle Township,Pennsylvania
Summary
Effective Scheduling Coordinator promoting more than 21 years' experience supporting personnel in busy, office environments. I am a pleasant individual that works well independently and as part of a team. I am confident that my skills and expertise would be an asset to any healthcare organization.
I was also employed by Karam Orthodontics as a scheduling coordinator/treatment coordinator from 2004 to 2017.
I scheduled appointments for 5 office locations, verified insurances, did patient financials and payment plans, referred patients to general dentistry and oral surgeons.
Overview
8
8
years of professional experience
Work History
Scheduling Coordinator for Orthopedic Institute
Lehigh Valley Hospital
01.2022 - Current
- Increased patient satisfaction through timely appointment scheduling and proactive management of wait times.
- Schedule appointments for orthopedics, podiatry, advanced spine, physiatry, pain management and occupational health
- Schedule within the whole Lehigh Valley Orthopedic Institute which consists of 114 Physicians
- Verify insurances
Patient Service Representative
Lehigh Valley Hospital
09.2020 - 01.2022
- Verified insurance eligibility and coverage for patients for EMG testing. MRI's and CT Scans
- Managed patient registration process, confirming data accuracy and completeness. Made sure referrals were up to date from out of network providers and Lehigh Valley providers
- Trained new staff on filing, phone etiquette and other office duties.
- Improved patient satisfaction by providing exceptional customer service during check-in and check-out processes.
- Provided exceptional customer service to patients, answering questions and addressing concerns.
- Handled customer service inquiries in person, via telephone and through email.
- Assisted patients in filling out check-in and payment paperwork.
- Facilitated patient registration by accurately entering demographic and insurance information into electronic health record systems.
- Entered patient demographic and insurance data into electronic medical record system.
- Served as a reliable source of information for patients regarding appointment scheduling, insurance coverage inquiries, and general office policies.
- Assisted with insurance verification tasks, ensuring accurate billing and timely reimbursement for services rendered.
- Took copayments and compiled daily financial records.
- Balanced deposits and credit card payments each day.
- Built and maintained positive working relationships with patients and staff.
- Coordinated referrals efficiently between primary care providers and specialists, ensuring a seamless patient experience.
- Handled sensitive patient concerns with professionalism and empathy, fostering an atmosphere of trust within the clinic.
- Filed and maintained patient records in accordance with HIPAA regulations.
- Facilitated communication between patients and various departments and staff.
- Responded to inquiries by directing calls to appropriate personnel.
- Delivered support to medical staff in completion of patient paperwork.
- Helped address client complaints through timely corrective actions and appropriate referrals.
Patient Service Representative
Lehigh Valley Hospital
09.2019 - 09.2020
- Verified insurance eligibility and coverage for patients.
- Managed patient registration process, confirming data accuracy and completeness.
- Maintained a well-organized front desk, contributing to a welcoming environment for patients and visitors.
- Handled complex insurance pre-authorization processes accurately, enabling timely delivery of necessary medical services.
- Streamlined appointment scheduling for increased patient convenience and reduced wait times.
- Increased overall practice revenue by diligently collecting copayments and outstanding balances at the time of service.
- Collaborated with clinical staff to coordinate care plans, resulting in improved patient outcomes.
- Enhanced office efficiency by managing multi-line phone systems and promptly directing calls to appropriate personnel.
- Provided compassionate support for patients facing financial challenges, assisting them in navigating available resources and payment options.
- Supported new Patient Service Representatives'' orientation process by sharing expertise on office procedures.
- Stayed calm under pressure to and successfully dealt with difficult situations.
- Answered incoming calls, scheduled appointments and filed medical records.
- Provided excellent customer service to patients and medical staff.
- Verified patient insurance eligibility and entered patient information into system.
- Greeted and assisted patients with check-in procedures.
- Followed document protocols to safeguard confidentiality of patient records.
- Processed payments using cash and credit cards, maintaining accurate records of transactions.
- Engaged with patients to provide critical information.
- Resolved customer complaints using established follow-up procedures.
- Worked with patients to ascertain issues and make referrals to appropriate specialists.
- Organized patient records and database to facilitate information storage and retrieval.
- Handled sensitive patient concerns with professionalism and empathy, fostering an atmosphere of trust within the clinic.
- Filed and maintained patient records in accordance with HIPAA regulations.
- Provided exceptional customer service to patients, answering questions and addressing concerns.
- Handled customer service inquiries in person, via telephone and through email.
- Assisted patients in filling out check-in and payment paperwork.
- Served as a reliable source of information for patients regarding appointment scheduling, insurance coverage inquiries, and general office policies.
- Balanced deposits and credit card payments each day.
- Took copayments and compiled daily financial records.
- Built and maintained positive working relationships with patients and staff.
- Trained new staff on filing, phone etiquette and other office duties.
- Facilitated communication between patients and various departments and staff.
- Delivered support to medical staff in completion of patient paperwork.
Patient Access Representative
Lehigh Valley Hospital
07.2017 - 09.2019
- Scheduled appointments for family medicine, OB/GYN, Hematology/Oncology, Orthopedics, Physiatry, Pediatrics, Geriatrics, Internal Medicine , Mammograms
- Managed challenging situations effectively by remaining calm under pressure while resolving conflicts or addressing dissatisfied patients professionally.
- Verified patient insurance eligibility and entered patient information into system.
- Enhanced overall patient experience with empathetic communication and thorough explanations of insurance benefits and coverage.
- Assisted with administrative tasks such as filing, data entry, and report generation to support streamlined office operations.
- Collaborated with healthcare providers to ensure timely appointment scheduling and coordinated follow-up care for patients'' needs.
- Trained new hires on department procedures, policies, and software systems, ensuring consistent quality service delivery from all team members.
- Increased efficiency in managing high call volumes by developing effective phone triage techniques for prioritizing urgent matters.
- Enhanced data accuracy with meticulous verification of patient information and insurance details.
- Maintained high standards of confidentiality and privacy, strictly adhering to HIPAA regulations.
- Stayed calm under pressure to and successfully dealt with difficult situations.
- Followed document protocols to safeguard confidentiality of patient records.
- Facilitated communication between patients and various departments and staff.
- Adapted quickly to changing demands within the healthcare environment, demonstrating flexibility and a strong commitment to quality patient care.
- Provided excellent customer service through active listening skills, understanding patient needs, and offering tailored solutions where applicable.
- Contributed to a positive work environment by fostering strong relationships among colleagues, promoting teamwork, and sharing best practices.
Education
High School Diploma -
West Hazleton High School
West Hazleton, PA06-1988
Skills
- Verbal and written communication
- Teamwork and collaboration
- Time management skills
- Attention to detail
- Schedule management
- Critical thinking
- Scheduling proficiency
- Customer relationship management
- Effective multitasking
- Scheduling
- Telephone etiquette
- Administrative duties
- Customer service and support
- Patient scheduling
- Documentation and reporting
- Confidentiality requirements
- Documentation skills
- Patient engagement
- Information protection
Timeline
Scheduling Coordinator for Orthopedic Institute
Lehigh Valley Hospital
01.2022 - Current
Patient Service Representative
Lehigh Valley Hospital
09.2020 - 01.2022
Patient Service Representative
Lehigh Valley Hospital
09.2019 - 09.2020
Patient Access Representative
Lehigh Valley Hospital
07.2017 - 09.2019
High School Diploma -
West Hazleton High School
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