Lisa Marovich
Aliquippa,PA
Overview
27
27
years of professional experience
1
1
Certification
Work History
Account Representative Sr.
UPMC
02.2023 - 01.2025
- Reached out to stat medevac patients for payments and payment options as needed
- Did weekly Excel spreadsheets for collections and timed payments reports
- Assisted clients in navigating complex financial needs to prevent collections
- Kept detailed records of customer interactions for optimal traceability
- Mailed insurances for Medicare/Medicaid clients
Senior Revenue Agent
FEDEX SERVICES
11.2016 - 01.2023
- Taking payments from customers to reinstate accounts and make current in addition to updating credit cards to accounts
- Emailing invoices to customers for payment
- Research in cash applications and some direct billing to accounts in the credit and collections department
- Integral associate of the billing online support team
Senior Customer Service Associate
MODERNE GLASS COMPANY
05.2000 - 10.2016
- Order entry and problem- solving for customers
- Providing outstanding service, credits and some part-time billing
- Inbound call team
Lingerie Department Manager
BOSCOV'S DEPARTMENT STORE
01.1998 - 05.2000
- Dedicated to overseeing operations, administrative, sales, and customer service activity for the Lingerie Department, while managing inventory control and payroll duties
- Scheduled team members and led meetings focused on corporate policies, products, and promotions
- Spearheaded weekly conference calls with other stores
Education
Certificate - Human Resources Management Coursework
Robert Morris University
Pittsburgh, PA12.2006
Associate in Business Administration - Retail Management
Sawyer Business College
Pittsburgh, PA05.1997
Associate in Liberal Arts - Business Administration And Management
Community College of Beaver County
Monaca, PA01.1993
Skills
- HUMAN RESOURCES (4 years)
- BEST PRACTICES (Less than1 year)
- COACHING
- Computer Skills: Microsoft Office Suite
- Human Resources Best Practices
- Staff Training & Development
- Operational Leadership
- Team Coaching & Leadership
- Focus on Employee Engagement
- Cross-Departmental Support
- Effective Project Direction
- Disciplinary Actions & Termination
- Budgeting & Cost Controls
- Logistical Management
- Written & Oral Communication
- Customer Driven Service
- Time Management
- Microsoft Excel
- Microsoft Word
- ICD-9 coding experience
Certification
- Unit Clerk Certification-Sewickley Valley Hospital
- May 1991
- ICD-9 Coding course
- June 1991
Timeline
Account Representative Sr.
UPMC
02.2023 - 01.2025
Senior Revenue Agent
FEDEX SERVICES
11.2016 - 01.2023
Senior Customer Service Associate
MODERNE GLASS COMPANY
05.2000 - 10.2016
Lingerie Department Manager
BOSCOV'S DEPARTMENT STORE
01.1998 - 05.2000
Certificate - Human Resources Management Coursework
Robert Morris University
Associate in Business Administration - Retail Management
Sawyer Business College
Associate in Liberal Arts - Business Administration And Management
Community College of Beaver County
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