Summary
Overview
Work History
Education
Skills
Timeline
Generic

Lisa M. Childers

Bethlehem,PA

Summary

Dynamic individual with hands-on experience in operations, facilities, project management and talent for navigating challenges. Brings strong problem-solving skills and proactive approach to new tasks. Known for adaptability, creativity, and results-oriented mindset. Committed to making meaningful contributions and advancing organizational goals.

Overview

25
25
years of professional experience

Work History

Retail Operations & Project Manager

CrossAmerica Partners
02.2023 - Current
  • Successfully managed multiple projects simultaneously by prioritizing tasks according to urgency, resource availability, and alignment with organizational goals. Up to 10 projects, or more, depending on the magnitude of the project.
  • Planned, designed, and scheduled phases for large projects.
  • Met project deadlines without sacrificing build quality or workplace safety.
  • Established effective communication among team members for enhanced collaboration and successful project completion.

Director of Construction

Barranco Enterprises
07.2022 - 04.2023
  • I was recruited to build sales and establish a newly formed construction arm of the business for remodels and other facets within the convenience store and quick service restaurant industries. From August of 2022 – December 2022 we had grown from $600,000 to $2M in sales. Our target for 2023 was $5.5M and as of the end of the first quarter, we have already been awarded $7.8M in projects. My responsibilities include hiring the skilled labor force, estimating project costs and overseeing 2 project managers, 12 construction techs and a project coordinator.

Director of Facilities

Gas Express
01.2022 - 04.2022
  • The company operates as a franchisee for Circle K. There are approximately 135 stores currently with plans to acquire up to 75 more locations in 2022. Responsible for environmental and maintenance of all locations as well as oversee remodels and 10-year renewals for Circle K franchised sites. Responsible for establishing a maintenance program and set policies and procedures for the department and establish an inventory process for parts.

Director of Facilities

Quarles Petroleum
04.2021 - 01.2022
  • Responsible for the facilities of fleet fueling locations and all company owned properties as well as municipal and dealer locations. Work closely with the leadership team (CEO/President and several Vice-Presidents) to ensure compliance with company and government policies. Oversee budgeting and capital expenditure for projects. Sold the company to GPM Investments. We had 400 sites at the time I was in position.

Director of Facilities/Procurement

GPM Investments
11.2019 - 04.2021
  • Oversee 723 company sites, with seven regional service managers. Work with operations and vendors to ensure that all needs are met with regards to repair and maintenance items. Sourcing (equipment, supplies, etc.) and contract management of service providers for 1400 company operated locations. In charge of parts and inventory management of all warehouse facilities, both retail and wholesale operations, as well as facilities vehicles.

Director of Facilities

Circle K
02.2008 - 01.2019
  • Manage and reconcile a $12M R&M expense budget with a $30M Capex budget. Directly oversee a staff of twelve employees to include facilities, helpdesk, and construction. Indirectly oversee thirty service techs, six construction techs and thirteen helpdesk personnel.
  • Project Manager – Concurrent Position with TSM Position (see below)
  • Executed from onset to finish, 3 projects involving 430 of our 736 sites.
  • Territory Service Manager (2-yrs) Service 122 sites
  • Responsible for the facility maintenance of 122 Circle K sites through vendors and facilities service techs. This included all interior and exterior aspects of the property, approving and verifying invoices, communication with vendors as well as maintaining current and newly established business relationships with vendor partners and working within cross functional teams and departments. Annual budget of $2M
  • Special Project Manager – Circle K Facilities/FL Business Unit (1-yr)
  • Managed a dispenser replacement project for over 200 CK as well as 65 hKE sites. Collaborated with vendors on scheduling and ensuring job completion. Communicate with operations on schedule and follow-up with facilities and fuel on completion, or any issues that may arise. Oversaw selling of used dispensers and collaborating with buyer freight services. Currently working on an acquisition fountain installation project for 204 stores within the division by completing punch lists.
  • Audit Manager Circle K (2-yrs)
  • Ensured that all internal merchandise and cash audits were completed for the business unit as well as equipment asset audits. Ensured AML compliance within the division and reporting to internal company counsel. Provide training to the business unit during store manager and market manager training classes, as well as aiding the training department on designing Market Manager – Circle K (5-yrs)
  • Managed 13 – 20 corporate owned stores to include, but not limited to, manager development in areas of store conditions, profitability, marketing programs, and hiring. Provide site managers with daily and weekly communication through meetings and on-site visits. Develop action plans with management staff to increase sales and decrease expenses. Oversaw P&L budget process, and implementation of budgets with site managers. Work on special projects as directed by the Regional Operations Director.

Store Manager

AutoZone
01.2006 - 01.2008
  • Responsible for the day-to-day operations of the store including sales, recruiting, staff training, store conditions, POG integrity, inventory loss, and profitability. Implemented new processes to increase HUB accuracy and driver accountability by streamlining schedules and rearranging inventory for quicker picks. Brought the store to the number one position within the district on WITTDTR items. Trained and developed the ASM to the SM position.

District Manager

Murphy Oil Corporation
01.2005 - 01.2006
  • Responsible for the development of a management team that increased sales in their perspective stores while also reducing expenses. Kept close contact with service providers to ensure that all maintenance issues were corrected with company guidelines and time frames. Provided sites with daily and weekly communication regarding their sales numbers along with weekly and monthly goals. Developed action plans with managers on ways to increase their sales and reduce associate turnover. Lead team meetings bi-monthly with site managers and quarterly with assistant managers, to provide ongoing training and development. Responsibility for ordering parts necessary to repair and maintain pumps, track fuel flow, inventory and hire managers, complete quarterly environmental assessments and internal audits, monthly cash audits, night rides and DM checklists. Annual revenue up to 20M.

District Manager

TriStar Marketing
01.2001 - 01.2005
  • Developed management staff, trained, and educated them on P&Ls for the individual district stores, reinforce policies and procedures per the company requirements; developed action plans for managers' and their stores regarding inventory control, hiring and retention, training, and cleanliness; followed-up on marketing programs and ensured adequate stock levels; developed and implemented workshops and training programs for store managers. Educated store managers on assistant manager training and development of their associates. Educated managers on loss prevention strategies and implementation of techniques.

Education

Master's - Training and Performance Improvement

Capella University

MBA - Criminal Justice

University of Illinois
Peoria, IL

Skills

  • 25 years in operations and facilities management
  • Over 25 years in customer service
  • Proficient in both written and verbal communication
  • Team-oriented approach with leadership
  • Strong time management
  • Strong organizational skills
  • Strong technical skills
  • Strategic issue analysis
  • Results-driven professional
  • Innovative problem-solving
  • Data analysis proficiency
  • P&L accountability

Timeline

Retail Operations & Project Manager

CrossAmerica Partners
02.2023 - Current

Director of Construction

Barranco Enterprises
07.2022 - 04.2023

Director of Facilities

Gas Express
01.2022 - 04.2022

Director of Facilities

Quarles Petroleum
04.2021 - 01.2022

Director of Facilities/Procurement

GPM Investments
11.2019 - 04.2021

Director of Facilities

Circle K
02.2008 - 01.2019

Store Manager

AutoZone
01.2006 - 01.2008

District Manager

Murphy Oil Corporation
01.2005 - 01.2006

District Manager

TriStar Marketing
01.2001 - 01.2005

Master's - Training and Performance Improvement

Capella University

MBA - Criminal Justice

University of Illinois

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Lisa M. Childers