Lisa Naumann
New Kensington
Summary
Dynamic Assistant Manager with a proven track record at Ollie's Bargain Outlet, excelling in operational management and strategic planning. Enhanced team performance and customer satisfaction while driving a 25% increase in sales at TJMaxx/HomeGoods. Skilled in data analysis and team building, fostering a collaborative work environment to achieve business objectives.
Overview
12
12
years of professional experience
Work History
Assistant Manager
Ollie's Bargain Outlet
Monroeville
09.2021 - Current
- Completed thorough opening, closing, and shift change functions to maintain operational standards each day.
- Assisted in the development of operational strategies to ensure efficient and productive operations.
- Collaborated with management on developing strategic plans for achieving business goals.
- Coordinated with other departments to ensure smooth flow of operations.
Assistant Manager
Gabe’s
North Hills/Pittsburgh
05.2019 - 09.2022
- Communicated regularly with customers to gain insights into their needs.
- Monitored employee attendance records, timekeeping, and payroll information.
- Provided guidance and support to junior staff members on daily tasks, projects, and objectives.
Department Coordinator
TJMaxx/HomeGoods
Va Beach/Monroeville
09.2013 - 09.2019
- Maintained cleanliness of the department by delegating tasks to staff members.
- Analyzed sales data to identify areas of improvement within the department.
- Assisted customers with product inquiries, returns, exchanges, or complaints.
- Increased sales 25%
Education
Bachelor of Science - Marketing Education
Va Tech
Blacksburg, VASkills
- Operational management
- Data analysis
- Payroll administration
- Team building
- Customer service
- Strategic planning
References
References available upon request.
Timeline
Assistant Manager
Ollie's Bargain Outlet
09.2021 - Current
Assistant Manager
Gabe’s
05.2019 - 09.2022
Department Coordinator
TJMaxx/HomeGoods
09.2013 - 09.2019
Bachelor of Science - Marketing Education
Va Tech