Summary
Overview
Work History
Education
Skills
References
Timeline
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Lisa Naumann

New Kensington

Summary

Dynamic Assistant Manager with a proven track record at Ollie's Bargain Outlet, excelling in operational management and strategic planning. Enhanced team performance and customer satisfaction while driving a 25% increase in sales at TJMaxx/HomeGoods. Skilled in data analysis and team building, fostering a collaborative work environment to achieve business objectives.

Overview

12
12
years of professional experience

Work History

Assistant Manager

Ollie's Bargain Outlet
Monroeville
09.2021 - Current
  • Completed thorough opening, closing, and shift change functions to maintain operational standards each day.
  • Assisted in the development of operational strategies to ensure efficient and productive operations.
  • Collaborated with management on developing strategic plans for achieving business goals.
  • Coordinated with other departments to ensure smooth flow of operations.

Assistant Manager

Gabe’s
North Hills/Pittsburgh
05.2019 - 09.2022
  • Communicated regularly with customers to gain insights into their needs.
  • Monitored employee attendance records, timekeeping, and payroll information.
  • Provided guidance and support to junior staff members on daily tasks, projects, and objectives.

Department Coordinator

TJMaxx/HomeGoods
Va Beach/Monroeville
09.2013 - 09.2019
  • Maintained cleanliness of the department by delegating tasks to staff members.
  • Analyzed sales data to identify areas of improvement within the department.
  • Assisted customers with product inquiries, returns, exchanges, or complaints.
  • Increased sales 25%

Education

Bachelor of Science - Marketing Education

Va Tech
Blacksburg, VA

Skills

  • Operational management
  • Data analysis
  • Payroll administration
  • Team building
  • Customer service
  • Strategic planning

References

References available upon request.

Timeline

Assistant Manager

Ollie's Bargain Outlet
09.2021 - Current

Assistant Manager

Gabe’s
05.2019 - 09.2022

Department Coordinator

TJMaxx/HomeGoods
09.2013 - 09.2019

Bachelor of Science - Marketing Education

Va Tech
Lisa Naumann