Summary
Overview
Work History
Education
Skills
Interests
Timeline
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Lisa Peterman

Philadelphia,PA

Summary

Over 30 years of experience in customer service with small to large companies. Work hard to meet or exceed employer and customer expectations. Interact well with team and share advice and tips. Embrace shifting schedules and delivery routes. Always handle frustrated customers with professionalism and positive attitude.

Overview

30
30
years of professional experience

Work History

Delivery Courier

PHILADELPHIA INQUIRER NEWSPAPERS
01.1995 - Current
  • Provide quality home delivery service to the customers.
  • Addressed customer needs and recommendations to increase sales.
  • Built relationships with customers to encourage repeat business.
  • Improved efficiency, organized delivery for optimal workflow.
  • Streamlined newspaper package processing.
  • Adapted quickly to changing circumstances in real-time situations such as weather-related delays or unexpected road hazards.
  • Increased delivery accuracy by verifying addresses, cross-referencing order details, and obtaining necessary signatures upon completion of each transaction.

CASHIER

GIANT FOOD STORE
01.2022 - 01.2024
  • Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
  • Welcomed customers and helped determine their needs.
  • Enhanced customer satisfaction by providing efficient and accurate cash transactions.
  • Collaborated with team members to achieve sales targets and maintain a clean, well-stocked store environment.
  • Worked flexible schedule and extra shifts to meet business needs.
  • Maintained a balanced cash drawer, ensuring accurate accounting at the end of each shift.
  • Assisted customers with returns, refunds and resolving transaction issues.

CUSTOMER SERVICE REPRESENTATIVE

TERMINIS BAKERY
01.2018 - 01.2019
  • Provided quality customer service to patrons.
  • Responsible for cleanliness and inventory.
  • Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
  • Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
  • Developed strong product knowledge to provide informed recommendations based on individual customer needs.

SUPERVISOR, DINING HALL

UNIVERSITY OF THE ARTS
01.2016 - 01.2018
  • Oversaw daily operations of the department, ensuring smooth workflow and timely completion of tasks.
  • Applied strong leadership talents and problem-solving skills to maintain team efficiency and organize workflows.
  • Supervised staff of 20
  • Resolved conflicts among team members promptly, maintaining a harmonious working environment conducive to productivity.
  • Demonstrated commitment to the organization's core values, leading by example and fostering a culture of excellence.
  • Closing duties included proper storing of leftovers, cleaning and Insured food stations were fully stocked and kept clean throughout service and kept at proper temperatures.
  • Cashing out registers and securing cash bags in the safe. of dining hall food stations, tables and floors.

Shipping Coordinator

JOHN AND KIRA'S CHOCOLATES
01.2012 - 01.2014
  • Maintained accurate documentation for all shipments, ensuring customer satisfaction.
  • Managed complex shipping schedules, prioritizing tasks based on urgency and importance to meet strict deadlines.
  • Maintained inventory of finished chocolates, as well as all non-food products such as boxes for the chocolates, shipping supplies, catalogs, etc.
  • Established strong working relationships across departments, fostering a cohesive and collaborative work environment.
  • Worked with vendors to schedule daily pickups and weekly deliveries.
  • Participated in pulling finished chocolates from the belt, as well as, boxing finished chocolates and maintaining correct rotation in the freezer.
  • Prepared chocolates including hand painting molds, preparing various fillings and filling the chocolate molds with them.

Independent Sales Consultant

THE PAMPERED CHEF
01.2006 - 01.2014
  • Scheduled in home cooking demonstrations on weekends showing my host’s guests how the cooking products worked by preparing a main course and dessert.
  • I tallied guest orders and submitted them to the company for fulfillment. Answered questions and followed up with the host and every guest insuring they got the products they ordered, liked them and knew how to use them.
  • Managed client accounts effectively, addressing concerns promptly and ensuring repeat business opportunities.
  • Cultivated a positive team environment by sharing best practices and celebrating successes with fellow sales consultants.
  • Increased sales revenue by building strong relationships with clients and providing exceptional customer service.
  • Built relationships with customers and community to promote long term business growth.
  • Served customers with knowledgeable, friendly support at every stage of shopping and purchasing.
  • Set and achieved company defined sales goals.
  • I handled any problems that arose ensuring every host and guest received the highest quality customer service experience.
  • Conveyed love of products sold and devotion to company, customers and brand in sales presentations to establish credibility and make personal connections with clients.
  • Expanded client base through effective networking and referrals, leading to significant business growth.

Personal Assistant to the President

BRYN MAWR COLLEGE
01.1998 - 01.2010
  • Saw to all of the President’s personal needs such as: Shopping, preparing meals, errands, setting up for meetings, cleaning.
  • I also oversaw the care of the house itself. This involved care of antique furniture, working in conjunction with various departments in the college and preparing rooms for Trustee overnight stays.
  • The Presidents House hosted many large events which I setup for and helped in their flawless execution.
  • Expedited daily decision-making processes by preparing comprehensive briefing materials for the President on a variety of subjects.
  • Maintained a professional demeanor as the first point of contact for all visitors, providing exceptional customer service while representing the office with poise and diplomacy.
  • Increased efficiency in the office by implementing new organizational systems for both digital and physical files.
  • Enhanced communication between departments by organizing regular meetings and distributing meeting agendas beforehand.
  • Facilitated smooth operations during executive meetings, recording minutes and tracking action items for timely followups.
  • Kept the President well-informed of pertinent news developments through daily media monitoring and summarization reports.
  • Contributed to successful events, overseeing logistics such as venue bookings, guest lists, catering arrangements, and promotional materials.

Education

Associates Degree - Hotel and Restaurant Management

DELAWARE COUNTY COMMUNITY COLLEGE
Delaware
01.1984

Education

TEMPLE UNIVERSITY
Philadelphia, PA
01.2012

Skills

  • Punctuality
  • GPS technology
  • Load organization
  • Vehicle maintenance

Interests

  • Cooking
  • Gardening
  • Baking
  • Historical Exploration

Timeline

CASHIER

GIANT FOOD STORE
01.2022 - 01.2024

CUSTOMER SERVICE REPRESENTATIVE

TERMINIS BAKERY
01.2018 - 01.2019

SUPERVISOR, DINING HALL

UNIVERSITY OF THE ARTS
01.2016 - 01.2018

Shipping Coordinator

JOHN AND KIRA'S CHOCOLATES
01.2012 - 01.2014

Independent Sales Consultant

THE PAMPERED CHEF
01.2006 - 01.2014

Personal Assistant to the President

BRYN MAWR COLLEGE
01.1998 - 01.2010

Delivery Courier

PHILADELPHIA INQUIRER NEWSPAPERS
01.1995 - Current

Associates Degree - Hotel and Restaurant Management

DELAWARE COUNTY COMMUNITY COLLEGE

Education

TEMPLE UNIVERSITY

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Lisa Peterman