Lisa Plummer
Upper Darby
Summary
Dynamic customer service professional with extensive experience at National Fulfillment, excelling in conflict resolution and customer relationship management. Proven track record in enhancing customer satisfaction and efficiently processing orders. Adept at training staff and managing store operations, demonstrating strong communication skills and a commitment to delivering exceptional service.
Overview
20
20
years of professional experience
Work History
Customer Service Representative
National Fulfillment
Aston
10.2021 - Current
- Guided customers through inquiries and offered detailed product and service information.
- Enhanced customer satisfaction through effective problem resolution and friendly service.
- Maintained high levels of customer satisfaction with excellent service.
- Conducted discussions with clients to ascertain needs, troubleshoot issues, and deliver product answers.
- Processed telephone orders efficiently.
- Modified address records and initiated product returns.
Store Manager
Fastmart
Philadelphia
05.2015 - 07.2020
- Oversaw daily store functions and maintained smooth staff workflow.
- Managed inventory levels to ensure optimal stock availability.
- Coordinated employee schedules to ensure adequate staffing levels.
- Coordinated with suppliers to guarantee punctual product and service delivery.
- Recruited, trained and supervised new employees.
- Managed daily store functions, ensuring smooth opening and closing processes.
- Facilitated opening and closing duties by making bank deposits.
- Allocated work to employees, setting clear objectives and priorities.
Care Associate
Aetna
Bluebell
03.2006 - 04.2010
- Communicated with members using telephone and mail to describe the case management program.
- Identified healthcare providers for members and scheduled their appointments.
- Performed follow-up outreach to aid case managers.
- Dispatched relevant literature to members.
Education
High School Diploma -
West Philadelphia Hish School
Philadelphia, PA06-1990
Skills
- Customer relationship management
- Skilled in resolving conflicts
- Efficient order processing
- Product knowledge
- Effective issue resolution skills
- Employee training
- Staff management
- Store operations
- Customer service management
- Cash management
- Store opening and closing procedures
- POS systems
- Delegating work
- Case management
- Communication skills
- Call handling
- Empathy and patience
- Appointment scheduling
Timeline
Customer Service Representative
National Fulfillment
10.2021 - Current
Store Manager
Fastmart
05.2015 - 07.2020
Care Associate
Aetna
03.2006 - 04.2010
High School Diploma -
West Philadelphia Hish School