LISA PONTON
Better Life Partners
Dallastown,PA
16
years of professional experience
Payments Specialist who is outgoing and detail oriented. Handles multiple responsibilities in the medical finance and billing field, with experience managing a successful team.
Experienced with payment processing, financial reconciliation, and regulatory compliance. Utilizes problem-solving skills to enhance transaction accuracy and ensure smooth financial operations. Knowledge of industry standards and best practices in payment systems.
Work History
Payments Specialist
2 Years 6 Months- Post payments, download insurance remittances, work with RCM department on patient accounts and missing insurance payments, auditing electronically posted payments. Develop payment posting processes and end-of-month reconciliation. I helped with locating missing remittances and posted all of those payments and that helped with finalizing hundreds of claims. I also posted remittances until they were set up for ERA. I continue to post any missing remittances and correct any errors while I am doing the reconciliation.
- REMOTE
- Evaluated and recommended improvements to current payment systems, leading to increased efficiency and reduced processing times.
Payments Supervisor
3 Years- Supervised a team of payment posters, conducted interviews and hiring for new positions, approved payroll and PTO for all team members. Reconciled variances for end-of-month closing with the finance department, reviewed the daily deposit sheet for errors, ran and posted all insurance credit card payments and trained all new team members. While doing the month end reconciliation I worked with my team to get everything posted in a timely manner as well worked with finance to close the month within 3 business days.
- REMOTE
Customer Service Representative
4 Years- I answered customer questions and addressed complaints thru multiple forms of communication. I answered numerous emails, calls and faxes with either orders or questions. I worked with four sales people, marketing and the VP of Meiji sales in order to make sure customer received their orders in a timely manner. I worked with multiple departments to make sure orders were shipped correctly and on time.
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
- Responded to customer requests for products, services, and company information.
Physician Office Assistant
6 Years- I scheduled appointments for four doctors and one NP in a very busy office by answering 30-50 calls a day or when the patient was in the office. I had to register new patients and I also worked the checkout desk where I scheduled farther testing and follow up appointments. I also helped get authorizations for some of the testing or coordinated with someone to get the authorization
Education
High School Diploma
Skills
Adaptive Team Player
Courteous Demeanor
Proficient with Office 365
Relationship Building
Navigating Insurance Portals
Familiar with HIPAA laws
Proficient with Google Workspace
Understanding of medical terminology
Credit card processing
Electronic funds transfer
Customer service support
Data inputting
Accurate payment posting
Timeline
Payments Specialist
Better Life Partners
01.2024 - CurrentRead More
Payments Supervisor
Blue Cloud Pediatric Services
01.2021 - 01.2024Read More
Customer Service Representative
Stauffer Bisquit Company
01.2017 - 01.2021Read More
Physician Office Assistant
York ENT Associates
01.2011 - 01.2017Read More
Dallastown Area Senior High School
High School Diploma
Read More