Lisa Rickert
Ashland
Summary
- I take pride in my work and strive to do my best.
- I enjoy helping people learn and supporting them to be passionate about being the best they can be.
- I like creating schedules and maintaining order when I complete a task personally or with others.
- I am very meticulous when it comes to processing my assignments and strive to complete things in a timely manner in order to serve the agency and customer needs.
- I am a team player and will work alongside my fellow co-workers to get the job done completely and efficiently in a positive way.
- I feel I would be a valuable asset on your team.
Overview
25
25
years of professional experience
Work History
Income Maintenance Caseworker
Commonwealth of Pennsylvania - Department of Human Services
02.2017 - Current
- Maintained a caseload of customers who are receiving Medical Assistance and SNAP including updating any changes reported by customers or electronically through the system. Also, process renewals and semi-annual reporting forms to redetermine eligibility.
- Maintained a GA Cash Assistance caseload when it returned as a category of benefits until it was once again terminated.
- Conducted face to face interviews through the intake department including Cash, Medical Assistance, and SNAP applications while gathering all forms and verification necessary to process and complete application.
- Worked as a team with my supervisor and fellow caseworkers/unit in order to complete tasks correctly and timely.
- Responsible to utilize the handbooks provided to process work independently and finish assignments accurately.
- Coordinate with other agencies and making referrals in order to best serve the customer's needs.
- Identify and initiate overpayments.
- Have knowledge of responsibilities, rules, practices and regulations in order for the office to run smoothly.
- Responsible for processing LIHEAP and LIHWAP applications as needed.
- Volunteered and held a position on the Safety Committee.
- Transitioned to teleworker at the beginning of the COVID19 pandemic and recently required report to the office once a month for a collaboration day.
- Currently work for the Area 6 Remote Unit processing work that is in need of immediate action due to the fact that it is in danger of going overdue. This requires quality and quantity regarding actions taken to prevent untimely processing. Teamwork and strict organization skills are of utmost importance in order to process the high influx of work presented to our unit.
Income Maintenance Caseworker
Commonwealth of Pennsylvania - Department of Human Services
05.2008 - 02.2017
- Maintain a caseload of customers who are receiving Medical Assistance and SNAP including updating any changes reported by customers or electronically through the system. Also, process renewals and semi-annual reporting forms to redetermine eligibility.
- Maintained a GA Cash Assistance caseload for a period of time.
- Conducted face to face interviews through the intake department including Cash, Medical Assistance, and SNAP applications while gathering all forms and verification necessary to process and complete applications from beginning to end.
- Worked as a team with my supervisor and fellow caseworkers/unit in order to complete tasks correctly and timely.
- Responsible to utilize the handbooks provided to process work independently and finish assignments accurately.
- Coordinate with other agencies and making referrals in order to best serve the customer's needs.
- Prepare documents and verification necessary for appeal hearings which we were responsible to do independently with the client and the judge over the phone.
- Identify and initiate overpayments.
- Responsible to process LIHEAP applications as needed.
- Have knowledge of responsibilities, rules, practices and regulations in order for the office to run smoothly.
- Volunteered and held a position on the Safety Committee.
- Volunteered to work at a Disaster Recovery Center due to a flood in Pine Grove PA and worked closely with FEMA and other agencies to help customers that were affected by the disaster.
Roof and Floor Truss Designer
Universal Forest Products
03.2001 - 04.2008
- -Creating a building layout and designing roof and floor trusses on a specialized computer program in accordance with International Residential Codes.
- Read and interpret architectural blueprints in order to fully understand and properly design trusses according to building specifications.
- Attend weekly meetings with supervisors of truss manufacturing department and sales department to discuss projects and trouble shoot in order to create a smoother process from design to final product.
- Communicating with architects and engineers, including traveling to the field and having multiple phone calls in order to complete the job completely and accurately.
- Work as a team with other fellow designers to accurately complete a job with quality and efficiency.
- Worked overtime as necessary to get jobs done timely.
Education
Bachelor of Science -
Bloomsburg University of Pennsylvania
Bloomsburg, PA05-2001
Skills
- Customer service
- Problem Solving
- Verbal and written communication
- Leadership
- Critical Thinking
- Computer Literacy
- Teamwork
- Adaptability
- Interpersonal Communication
- Attention to Detail
- Creativity
- Organization
- Conflict Resolution
Accomplishments
- Tri-Valley High School National Honor Society
- Bloomsburg University Delta Mu Delta Honor Society
- Several Customer Service Awards at current employer
Timeline
Income Maintenance Caseworker
Commonwealth of Pennsylvania - Department of Human Services
02.2017 - Current
Income Maintenance Caseworker
Commonwealth of Pennsylvania - Department of Human Services
05.2008 - 02.2017
Roof and Floor Truss Designer
Universal Forest Products
03.2001 - 04.2008
Bachelor of Science -
Bloomsburg University of Pennsylvania
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