Lisa Santini
North Wales
Summary
Compassionate, detail-driven Administrative Assistant with 3 years of experience providing comprehensive supporting multiple Director-level executives simultaneously at a leading pharmaceutical company. Adept at coordinating intricate travel arrangements for 5 stakeholders and co-planning the execution of a departmental symposium. Proven ability to balance competing priorities and streamline daily operations. Committed to contributing excellent organizational skills to foster a productive, positive work environment.
Overview
33
33
years of professional experience
Work History
Administrative Assistant
Merck Sharp & Dohme
West Point, PA, USA
01.2023 - Current
- Orchestrate complex multi-director calendars and coordinated intricate domestic and international travel itineraries, including visa processing and cross-border compliance
- Manage event operations including vendor onboarding, contract creation, Purchase Order (PO) generation, and meticulous invoice and expense tracking
- Monitor timelines, proactively resolve issues and ensure seamless execution
- Central coordination support across functions for operational activities
- Prepare organizational communications and ensure effective information across stakeholders
- Demonstrated experience processing Visas
Patient Care Representative/Team Supervisor
Cardiology Consultants of Phila
Lansdale, PA
01.2011 - 01.2023
- Oversaw six staff members, train new employees.
- Supervise and perform co-payment processing nightly. Create and make use of excel spreadsheets to track payments.
- Coordinate and respond to 50+ incoming patient calls daily.
- Complete scheduling for 50+ in-office patients daily.
- Work with highly confidential information.
- Fax and scan medical records.
- Handle prescription refill requests.
Health Unit Coordinator, Telemetry Unit
Einstein Montgomery Hospital
East Norriton, PA
01.2004 - 01.2014
- Transcribed physicians’ orders on each patient and recorded medications.
- Processed diagnostic and laboratory tests. Performed administrative duties. Coordinated with other departments to facilitate patient care.
- Effective communicator between patients, doctors and nursing staff in a fast-paced environment.
Lead Preschool Teacher
Children of America
Lansdale, PA
01.2008 - 01.2009
- Planned and implemented preschool curriculum.
- Organized and maintained a portfolio for each child. Located and retrieved resources for thematic lesson plans.
First Grade Teacher
ST. Titus Elementary School
Norristown, PA
01.1997 - 01.2002
- ILA Coordinator for grades K-8. Incorporated differentiated instruction in all curriculum areas.
- Mentored first year teacher.
- Effectively implemented Early Childhood phonics program.
- Identified flexible sub-groups based on assessment data to differentiate instruction in all subject areas.
Third and Fourth Grade Teacher
Mother of Divine Providence School
King of Prussia, PA
01.1995 - 01.1997
- Implemented an ILA Approach. Science Coordinator for grades K through 8.
- Designed and implemented performance improvement plans.
Sixth Grade Teacher
Our Lady of Grace School
Penndel, PA
01.1994 - 01.1995
- Utilized a whole language approach to educate students.
- Applied cluster units and thematic instruction in teaching reading/language arts.
- Prepared students in receiving the sacrament of Confirmation.
Education
BS - Elementary Education/Early Childhood Education
Kutztown University
Kutztown, PA01-1992
Skills
- Self-motivated
- Operational Execution
- Problem solver & compliance mindset
- Proficient in MS Office & enterprise systems
- SAP processing experience
- Outstanding communications
- Travel arrangements
- Expense reporting
- Calendar management
- EMR/Centricity/GPMS
- Uphold strict HIPAA privacy rules
Timeline
Administrative Assistant
Merck Sharp & Dohme
01.2023 - Current
Patient Care Representative/Team Supervisor
Cardiology Consultants of Phila
01.2011 - 01.2023
Lead Preschool Teacher
Children of America
01.2008 - 01.2009
Health Unit Coordinator, Telemetry Unit
Einstein Montgomery Hospital
01.2004 - 01.2014
First Grade Teacher
ST. Titus Elementary School
01.1997 - 01.2002
Third and Fourth Grade Teacher
Mother of Divine Providence School
01.1995 - 01.1997
Sixth Grade Teacher
Our Lady of Grace School
01.1994 - 01.1995
BS - Elementary Education/Early Childhood Education
Kutztown University
AWARDS
Health Unit Coordinator Excellence Award, 2008