Lisa Santosusso
Philadelphia
Summary
At Virtua Health System, I excelled in enhancing customer satisfaction and staff performance through effective appointment scheduling and problem-solving. Leveraging skills in data entry and strong work ethic, I significantly improved client retention and streamlined communication between clients, vendors, and staff, demonstrating a results-driven approach to healthcare administration. Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Dedicated to offering exceptional assistance to team members and clients. Skilled at coordinating appointments, organizing mail, and collecting messages to facilitate office communication. Positive and upbeat with strong relationship-building abilities.
Overview
31
31
years of professional experience
Work History
Appointment Scheduling Specialist
Virtua Health System
07.2005 - Current
- Enhanced customer satisfaction with timely and accurate appointment confirmations and reminders.
- Improved wait-time experiences for clients by efficiently managing overbooking situations and providing proactive solutions when needed.
- Developed strong relationships with both internal staff and external clients through effective communication strategies during the scheduling process.
- Collaborated with team members to optimize scheduling efficiency, leading to improved overall staff performance.
- Managed high-volume call periods effectively, maintaining professional demeanor while addressing client needs promptly.
- Contributed to increased client retention through consistent follow-up calls and personalized service experiences.
- Managed phone and email correspondence and handled incoming and outgoing mail and faxes.
- Assisted coworkers and staff members with special tasks on daily basis.
- Interacted with vendors, contractors and professional services personnel to receive orders, direct activities, and communicate instructions.
- Liaised between clients and vendors and maintained effective lines of communication.
Medical Asst
Dr Joel Chack D.O
04.2000 - 06.2003
- Sanitized, restocked, and organized exam rooms and medical equipment.
- Obtained client medical history, medication information, symptoms, and allergies.
- Assisted physicians with minor surgeries, including preparing operating room and sterilizing instruments.
- Supported patient well-being, providing empathetic care and addressing concerns with sensitivity.
- Enhanced patient care by meticulously recording vital signs and updating patient records.
- Performed EKGs and other diagnostic tests, contributing to accurate and timely diagnoses.
- Administered medications and injections as prescribed, adhering strictly to protocols for patient safety.
- Streamlined patient check-in process, reducing administrative burden for medical staff.
- Conducted patient follow-up calls to monitor treatment progress and answer any questions.
- Answered telephone calls to offer office information, answer questions, and direct calls to staff.
- Obtained and documented patient medical history, vital signs and current complaints at intake.
- Collected and documented patient medical information such as blood pressure and weight.
- Assisted with routine checks and diagnostic testing by collecting and processing specimens.
IAMA Home Care
IAMA
03.1994 - 08.1998
- Conducted regular follow-ups with patients to ensure satisfaction with provided services and address any concerns or needs.
- Streamlined communication between patients, caregivers, and medical professionals for better overall care.
- Facilitated smooth transitions from hospital discharges to in-home care by coordinating necessary resources and support systems.
- Enhanced patient care by coordinating and scheduling home healthcare services.
Education
Certified Medical Asst. - Anatomy And Physiology
National School of Health And Technology
Philadelphia, PA05.1984
High School Diploma -
St Maria Goretti
Philadelphia, PA06.1983
Skills
- Data entry proficiency
- Appointment Coordination
- Strong Work Ethic
- Problem-Solving
- Attention to Detail
- Effective Multitasking
- Critical Thinking
- Patient Scheduling
- Patient Registration
- Data Entry
- Insurance Verification
- Medical Terminology
- Schedule Management
- Inventory Tracking
- Telephone Etiquette
- Call Management
Timeline
Appointment Scheduling Specialist
Virtua Health System
07.2005 - Current
Medical Asst
Dr Joel Chack D.O
04.2000 - 06.2003
IAMA Home Care
IAMA
03.1994 - 08.1998
Certified Medical Asst. - Anatomy And Physiology
National School of Health And Technology
High School Diploma -
St Maria Goretti
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