LISA SWEENEY
McDonald
Summary
Experienced professional skilled in managing front desk activities and creating a welcoming atmosphere for clients. Utilizes strong organizational skills and attention to detail to streamline office operations effectively. Knowledgeable in effective communication techniques and customer service principles to enhance visitor experiences.
Overview
11
11
years of professional experience
Work History
Paraeducator
South Fayette School District
01.2020 - Current
- Assisted teachers in managing classrooms effectively by maintaining clear expectations, enforcing rules consistently, and reinforcing positive behavior choices.
- Actively participated in regular team meetings to discuss student progress, share ideas, and collaborate on strategies for continued success.
- Strengthened communication between school staff, parents, and students by serving as a liaison for information sharing.
- Documented behaviors, implemented interventions, and treatment results.
Group Claim Analyst
Cigna
02.2017 - 01.2020
- Manage ongoing claims for an assigned caseload of short-term disability claims.
- Collaborated with medical professionals to accurately assess claimant disabilities and determine eligibility for benefits.
- Ensured timely claim resolution by prioritizing tasks and maintaining organization in a high-volume environment.
- Managed complex caseloads, demonstrating exceptional attention to detail while adhering to strict deadlines for claim resolution.
- Optimized customer satisfaction through prompt, empathetic, and professional communication during the claims process.
Receptionist
LeMont Restaurant
09.2014 - 07.2016
- Greeted incoming visitors and customers professionally and provided friendly, knowledgeable assistance.
- Confirmed appointments, communicated with clients, and updated client records.
- Answered phone promptly and directed incoming calls to correct offices.
- Kept reception area clean and neat to give visitors positive first impression.
- Resolved customer problems and complaints.
- Responded to inquiries from callers seeking information.
Education
Bachelor of Science -
University of Pittsburgh
05.1996
Special Education
Edinboro University
01.1993
Skills
- Effective organization skills
- Prioritization and scheduling
- Professional phone etiquette
- Efficient data input
- Clear and concise communication
- Client service excellence
- Appointment scheduling
- Administrative support
Timeline
Paraeducator
South Fayette School District
01.2020 - Current
Group Claim Analyst
Cigna
02.2017 - 01.2020
Receptionist
LeMont Restaurant
09.2014 - 07.2016
Special Education
Edinboro University
Bachelor of Science -
University of Pittsburgh
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