Lisa Terhorst
Latrobe
Summary
Dynamic fraud management professional with extensive experience in cross-functional collaboration, team leadership, and data analytics. Proven track record in resolving complex fraud cases and enhancing operational efficiency. Certified Fraud Examiner.
Overview
9
9
years of professional experience
1
1
Certification
Work History
AVP, Assistant Fraud Manager
First Commonwealth Bank
Latrobe, PA
08.2025 - Current
- Analyzes financial reports to identify trends, supporting decision-making for product offerings.
- Managed team of fraud analysts, ensuring thorough investigation and resolution of fraud cases.
- Collaborated with cross-functional teams to streamline operational processes and improve service delivery.
- Develops and assesses policies to ensure departmental compliance.
AVP, Team Lead
First Commonwealth Bank
Latrobe, PA
11.2024 - 08.2025
- Assisted in the preparation of comprehensive reports for senior management review and strategy formulation.
- Oversaw team activities within Financial Crime Services, focusing on strategic objectives and team performance.
- Investigated and resolved complex fraud cases to mitigate financial losses.
AVP, Sr Branch Operations Manager-Risk Mitigation
First Commonwealth Bank
Latrobe, PA
02.2021 - 11.2024
- Led a cross-functional team to implement strategic initiatives, enhancing operational efficiency.
- Spearheaded process improvement projects, resulting in streamlined workflows and reduced costs.
- Enhanced customer experience through the development of tailored banking solutions and services.
- Managed projects efficiently, ensuring timely delivery and high-quality results.
- Developed and executed risk management strategies, ensuring compliance with regulatory standards.
- Mentored junior staff, fostering professional development and improving team performance.
- Analyzed financial data to drive informed decision-making and optimize resource allocation.
Officer, Software Application Business Processing
First Commonwealth Bank
Greensburg, PA
03.2018 - 02.2021
- Trained new staff on operational procedures and best practices to improve workflow efficiency.
- Collaborated with team members to streamline account management processes and enhance customer service.
- Directed comprehensive testing and management of branch systems to enhance performance reliability.
Engagement Center Ops and Dev Supervisor
First Commonwealth Bank
Greensburg, PA
11.2016 - 03.2018
- Trained and mentored team members on customer service excellence and product knowledge.
- Monitored performance metrics to identify areas for development and operational enhancement.
- Directed internal call center activities to ensure efficient communication and support.
Education
Bachelor of Science - Marketing
Seton Hill University
Greensburg, PA12-2005
Skills
- Internal communications
- Partnership development
- Documentation and reporting
- Troubleshooting and problem resolution
- Data analytics
- Cross-functional collaboration
- Cross-functional team leadership
- Effective leader
- Customer service
Certification
Certified Fraud Examiner
Timeline
AVP, Assistant Fraud Manager
First Commonwealth Bank
08.2025 - Current
AVP, Team Lead
First Commonwealth Bank
11.2024 - 08.2025
AVP, Sr Branch Operations Manager-Risk Mitigation
First Commonwealth Bank
02.2021 - 11.2024
Officer, Software Application Business Processing
First Commonwealth Bank
03.2018 - 02.2021
Engagement Center Ops and Dev Supervisor
First Commonwealth Bank
11.2016 - 03.2018
Bachelor of Science - Marketing
Seton Hill University