Lisa Yelland

• Managed patient care through closely monitoring respiration, blood pressure, and blood glucose levels.
• Administered controlled narcotics, inserted IVs, and performed catheterizations.
• Obtained patient vital signs and input/output measurements from inpatients.
• Adhered to treatment plan instructions when administering medications and treatments to patients.
• Improved patient outcomes by providing high-quality nursing care and closely monitoring vital signs.
• Documented accurate and complete patient information to address patient problems and expected outcomes.

Obtain and record the patient's medical history, vital statistics and test results in the medical record. Do all vaccinations and provide literature. Diabetic education. Provider nebulizer treatments in the office. Obtain prior authorizations, insurance reimbursements and provide information on obtaining referrals.

• Utilized time management skills to prioritize tasks effectively, allowing for efficient completion of daily responsibilities.
• Implemented infection control measures, ensuring a clean and safe environment for patients and staff.

• Utilized time management skills to prioritize tasks effectively, allowing for efficient completion of daily responsibilities.
• Maintained accurate documentation of all relevant clinical data, ensuring compliance with regulatory standards.
• Implemented infection control measures, ensuring a clean and safe environment for patients and staff.
• Managed patient care through closely monitoring respiration, blood pressure, and blood glucose levels.

• Resolved customer complaints while prioritizing customer satisfaction and loyalty.
• Took ownership of customer issues and followed problems through to resolution.
• Managed a team of customer service representatives, fostering a positive work environment focused on teamwork and collaboration.
• Reduced customer complaints, proactively addressing issues and implementing effective solutions.
• Trained and regularly mentored associates on performance-oriented strategies and customer service techniques.
• Supervised employees and assessed performances to determine training needs and define accurate plans for decreasing process lags.
• Followed through with client requests to resolve problems.
• Experience in overseeing facility maintenance, repairs and renovations, and security.