Lisanna Cruz
Morrisville
Summary
Agile and adaptable professional with a strong focus on customer satisfaction and service excellence. Effectively utilizes downtime to manage daily tasks while actively seeking opportunities for team improvement and waste reduction. Proven ability to enhance service delivery through proactive engagement and collaboration.
Overview
3
3
years of professional experience
Work History
Cashier Assistant Manager
Los Amigos Grocery
03.2024 - Current
- Enhanced customer satisfaction by providing efficient and friendly service at the cashier counter.
- Assisted in inventory management tasks, ensuring optimal stock levels and minimizing product loss due to expiration or damage.
- Improved overall store cleanliness and presentation, resulting in a more welcoming atmosphere for customers.
- Built positive relationships with customers to increase repeat business.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Responded to customer requests for products, services, and company information.
General Assistant
La Botija
02.2022 - 03.2024
- Supported customer service efforts when needed addressing concerns or requests professionally.
- Assisted in preparing reports that provided valuable insights into operational performance or areas requiring improvement.
- Responded to telephone, email and in-person customer inquiries.
- Executed administrative tasks to maintain accurate records, documentation, and data entry.
- Registered office visitors, issued temporary badges and directed to lobby waiting area.
- Edited documents to keep company materials free of grammar errors.
- Utilized office management software to record and track customer information.
- Continuously updated knowledge on industry best practices, ensuring compliance with current regulations and standards.
- Expedited order fulfillment process to ensure timely delivery of goods to customers.
Education
High School Diploma -
Liceo Yerba Buena
San Jose De Las Matas, Dom. Rep. 11-2021
Skills
- Cash handling expertise
- Attention to detail
- Customer service
- Documentation and reporting
Languages
Spanish
Full Professional
Timeline
Cashier Assistant Manager
Los Amigos Grocery
03.2024 - Current
General Assistant
La Botija
02.2022 - 03.2024
High School Diploma -
Liceo Yerba Buena
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