Litzi Lopez
Capital Health Hopewell
Bensalem
28
years of professional experience
Professional and prepared healthcare access professional with strong experience ensuring seamless patient admissions and registration processes. Proven ability to work collaboratively within team to achieve organizational goals and adapt to changing needs. Skilled in patient communication, insurance verification, and data management, providing reliable support in fast-paced environment. Known for maintaining high standards and delivering results.
Work History
Patient Access Representative
2 Years 10 Months- Facilitated patient registration processes, ensuring accurate data entry and compliance with health regulations.
- Coordinated insurance verification procedures to enhance patient access and reduce billing discrepancies.
- Ensured compliance with HIPAA regulations to maintain confidentiality of sensitive patient information during all interactions.
- Developed proficiency in various healthcare software programs for accurate documentation of patient encounters and streamlined workflows within the department.
- Participated in ongoing professional development opportunities to stay current with industry trends and best practices in patient access services.
- Obtained payments from patients and scanned identification and insurance cards.
- Adapted quickly to changing demands within the healthcare environment, demonstrating flexibility and a strong commitment to quality patient care.
- Provided excellent customer service through active listening skills, understanding patient needs, and offering tailored solutions where applicable.
- Enhanced overall patient experience with empathetic communication and thorough explanations of insurance benefits and coverage.
Process Operations Coordinator
3 Years 5 Months- Led cross-functional meetings to align project goals and ensure timely completion of initiatives.
- Developed training materials to onboard new staff, fostering a culture of continuous learning.
- Dual role supporting the team by performing many administrative duties while continuing to support customer needs.
- Assisted with processing high volume of incident reports submitted by schools/AP Coordinators.
- Oversee the quality control of all returned option letters submitted by schools/AP Coordinators.
- Accessed files to input or obtain detailed information necessary to investigate and respond to requests promptly, accurately and in accordance with program and departmental procedures.
Senior Customer Service Representative
9 Years 5 Months- Resolved complex customer inquiries, enhancing satisfaction and loyalty.
- Trained and mentored new representatives, fostering team development and knowledge sharing.
- Streamlined communication processes between departments, improving response times for customer queries.
- Managed escalated issues with empathy and professionalism, reinforcing brand reputation and trustworthiness.
- Provided backup support during peak periods or staff shortages to ensure seamless service delivery to clients at all times.
- Demonstrated excellent multitasking abilities by managing multiple concurrent tasks while ensuring timely completion.
- Utilized CRM tools effectively for efficient tracking and reporting of customer interactions and outcomes.
- Investigated and resolved customer inquiries and complaints quickly.
- Followed up with customers about resolved issues to maintain high standards of customer service.
Senior Research Analyst
10 Years 2 Months- Analyzed market trends to provide actionable insights for investment strategies.
- Developed and maintained complex financial models to forecast economic conditions.
- Collaborated with cross-functional teams to enhance research methodologies and tools.
- Mentored junior analysts, fostering professional growth and knowledge sharing.
- Supported the maintenance on the Bloomberg database of Insider holdings for over 9,000 US companies as well as over 300,000 profiles worldwide.
- Acquired, updated and maintained annual reports and SEC filings for biographical information on company executives.
- Acquired, updated and maintained SEC insider filings for US and Canadian companies.
Education
No Degree - Court Stenography
Skills
Customer service
Insurance verification
HIPAA compliance
Patient registration
Patient check-in
Multitasking and organization
Phone and email etiquette
Healthcare systems navigation
Strong empathy
Team collaboration
Eligibility determination
Payment processing
Spanish fluency
Verbal and written communication
Data entry
Policy understanding
Records maintenance
Health insurance knowledge
Patient identity verification
Attention to detail
Teamwork
Organizational skills
Detail-oriented
Timeline
Patient Access Representative
Capital Health Hopewell
11.2023 - CurrentRead More
Process Operations Coordinator
ETS
09.2019 - 02.2023Read More
Senior Customer Service Representative
ETS
04.2010 - 09.2019Read More
Senior Research Analyst
Bloomberg
11.1998 - 01.2009Read More
Cittone Institute
No Degree from Court Stenography
Read More