Adaptable professional with a quick-learning ability and a talent for adjusting to new environments. Skilled in navigating new challenges and applying solutions effectively. Driven by a passion for continuous learning and the happiness of those I am serving.
Overview
7
7
years of professional experience
Work History
Product Support Specialist
Ritter Insurance Marketing
Carlisle
10.2020 - 04.2024
Educating our brokers via webinars and live presentations on insurance plans in the Medicare market.
Case management (10+ cases daily).
Creating targeted marketing campaigns using sales data.
Created knowledge base articles for common customer inquiries.
Providing sales material to brokers.
Addressed customer complaints promptly and professionally.
Discovering personalized solutions for brokers looking to expand their business.
Carrier Sales Representative
Ritter Insurance Marketing
Carlisle
07.2017 - 12.2020
Travel and promote Medicare insurance carriers.
Guide brokers who are contracting for the first time by providing educational content.
Supporting brokers on health insurance plan information or changes to a plan.
Providing marketing material
Maintain business relationship with insurance brokers on a daily basis (40+ calls per day)
Education
Bachelor of Fine Arts - Studio Art/Time Based/Experimental Media
Kutztown University
01.2016
Skills
Dental
Vision
Hearing
Life
Indemnity
Accident
Short Term Medical
Correspondence
Relationship Building
Webinar Training
Meeting Scheduling
Appointment Scheduling
Marketing Campaigns
Ancillary Resources Update
Microsoft Excel
Public Speaking
Presenting
Strategic Marketing
Microsoft PowerPoint
Adobe Suite
Client Retention
Marketing Communication
Annual Marketing Plan Design
Verbal Communication
Written Communication
Article Writing
Promotional Email Campaigns
Insurance Quoting
Webinar presentation
Case management
Marketing campaign creation
References
Brenda Salyer, Manager MTM Team, Ritter Insurance Marketing, 717-736-5335
Career Overview
Educating our brokers on the variety of ancillary insurance plans in the Medicare market. Providing webinar trainings and marketing campaigns on our ancillary products. Building and maintaining relationships with our insurance brokers by giving them the resources and knowledge to help their client best.
Timeline
Product Support Specialist
Ritter Insurance Marketing
10.2020 - 04.2024
Carrier Sales Representative
Ritter Insurance Marketing
07.2017 - 12.2020
Bachelor of Fine Arts - Studio Art/Time Based/Experimental Media