Lizbeth Bryan
Wilkes-Barre
Summary
Team player with people skills and a friendly, positive attitude. Customer Service professional with a strong capacity for multitasking, setting priorities, and efficient time management. Interested in the position of Customer Service Representative, offering the ability to handle high volume calls, active listening skills, and proven ability to resolve customer complaints in a professional manner.
Overview
12
12
years of professional experience
Work History
Assistant Manager
Dollar General
11.2024 - Current
- Generated repeat business through exceptional customer service.
- Monitored cash intake and deposit records, increasing accuracy, and reducing discrepancies.
- Offered hands-on assistance to customers, assessing needs, and maintaining current knowledge of consumer preferences.
- Maintained professional demeanor by staying calm when addressing unhappy or angry customers.
- Redeemed coupons to discount purchases.
- Arranged and replenished service desk displays and merchandise racks to maintain appearance of store.
- Utilized POS system to handle customer cash and credit card transactions.
- Unloaded, sorted and stocked merchandise according to store layout and product placement.
Realtor
EXp Realty, LLC
06.2018 - 07.2025
- Communicate with clients to understand their property needs and preferences.
- Maintain a good relationship with lenders, appraisers, home inspectors, and escrow companies.
- Prepare necessary paperwork such as closing statements, contracts, and purchase agreements.
Public Housing Manager
WB Housing
07.2023 - 07.2024
- Met with housing residents to answer questions, address concerns and clarify policies and procedures.
- Reviewed documentation and input data into computer system to complete eligibility process, re-certifications and tenant move-outs.
- Calculated tenant rent amounts to prepare leases and contracts.
- Researched possible fraud cases by scrutinizing bank statements and reconciling statements with reported income sources.
- Conducted home and apartment inspections to identify safety issues and needed repairs.
Customer Service Representative
HarperCollins Publishers
12.2022 - 02.2023
- Address any questions, concerns, or issues raised by customers in compliance with service policies and procedures.
- Receive and process various transactions within J D Edwards
- Communicate via written, verbal, or electronic correspondence to reach out to customers, suppliers, and other internal departments.
- Remote
HR Coordinator
One Source Staffing, Animal Supply Co
08.2022 - 11.2022
- Assists HR Manager in assisting leadership in providing support and direction for employee relations issues.
- Collecting timesheets and acting as initial degree of contact for inquiries and issues related to payroll.
- I-9 form completion, I-9 documentation verification, and I-9 file maintenance.
- Create and maintain all employee files in HRIS system.
- Supported the hiring process by sourcing candidates, performing background checks and drug screens.
- Updated and maintained physical files to meet business and regulatory demands.
- Responsible for tracking required PIT certifications.
- Assistance with reception and small supply orders for warehouse management.
Bilingual Member Services Representative
Ubiquity
09.2019 - 03.2020
- Primary contact for members and providers.
- Responsible for medical record management and maintenance.
- Enter all enrollment activity in the Amisys system by interpreting multiple electronic reporting systems, including processing codes, and interpreting data.
- Assisted in resolving customer concerns, providing appropriate education, and maintaining customer satisfaction.
- Follow all applicable government regulations, including HIPAA.
HR Assistant
One Source Staffing, Lowes
06.2019 - 06.2019
- Scheduled interviews after reviewing applications and resumes.
- Answering inquiries from job candidates.
- Updated and maintained physical files to meet business and regulatory demands.
- Maintained an efficient office environment by skillfully routing incoming and outgoing mail.
Spanish Interpreter
Word4Word Interpretation
04.2013 - 06.2018
- Working freelance for a translation agency providing a translation and interpretation service to clients where needed.
- Facilitate effective communication between two parties that do not speak a similar language by converting one spoken or written language to another.
- Read aloud documents in a language other than that in which they were written.
Personnel Assistant I
Provider Resources - Maximus
01.2017 - 01.2018
- Assisted with day-to-day operations of the HR functions and duties.
- Compiled and updated employee records.
- Coordinate HR projects, meetings, and training classes.
- Processed documentation and prepared reports relating to personnel activities.
- Assisted with initial orientation to newly hired employees.
- Helped recruiters to source candidates.
- Properly handled complaints.
- Help employees with requests for FMLA and reasonable accommodations.
- Terminate employees and explain benefits.
HR Assistant
One Source Staffing- TJ Maxx
10.2016 - 12.2016
- Scheduled interviews after reviewing applications and resumes.
- Answered inquiries from job candidates.
- Assembled new hire packets.
- Explaining work instructions and duties to new employees.
- Maintaining employee accurate employee records.
- Drug screened new hires.
- Accurately entering data into various HR databases.
Skills
- Bilingual English & Spanish (Fluent in written and spoken Spanish)
- Consistently maintain a positive attitude and enjoy helping people
- Articulate and very effective in working with people of different backgrounds and temperaments
- Excellent communicator with proven abilities in time management and customer evaluation
- The ability to analyze data and resolve problems with minimal guidance and supervision
- Proficient in MS Word, Excel, and Outlook
Timeline
Assistant Manager
Dollar General
11.2024 - Current
Public Housing Manager
WB Housing
07.2023 - 07.2024
Customer Service Representative
HarperCollins Publishers
12.2022 - 02.2023
HR Coordinator
One Source Staffing, Animal Supply Co
08.2022 - 11.2022
Bilingual Member Services Representative
Ubiquity
09.2019 - 03.2020
HR Assistant
One Source Staffing, Lowes
06.2019 - 06.2019
Realtor
EXp Realty, LLC
06.2018 - 07.2025
Personnel Assistant I
Provider Resources - Maximus
01.2017 - 01.2018
HR Assistant
One Source Staffing- TJ Maxx
10.2016 - 12.2016
Spanish Interpreter
Word4Word Interpretation
04.2013 - 06.2018
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