Bridget Llewellyn
ebensburg
Summary
Dynamic leader with extensive experience in crisis management and staff supervision. Dependable professional with a strong background in leadership, and customer service. Skilled at supervising teams, managing operations, and making quick, effective decisions under pressure. Adept at fostering safe, supportive, and efficient environments while maintaining clear communication and problem-solving in real time.
Overview
8
8
years of professional experience
Work History
Head Residant Assistant in Housing&Residance Life
Ousing and Residance Life at the University of Pittsburgh at Johnstown
08.2023 - Current
- Supervise a team of four Resident Assistants and oversee approximately 80 first-year residents in a university residence hall
- Manage staff operations, including creating duty schedules, monitoring performance, and providing support for challenging situations
- Respond to medical, policy, and emergency situations, including health crises; certified in QPR suicide prevention and crisis intervention
- Monitor resident and staff well-being, addressing policy violations to maintain a safe and supportive living environment
- Conduct weekly meetings with supervisors to report updates, share concerns, and plan community-building programs
- Foster a positive hall environment through proactive engagement, program planning, and leadership support
Copy and Print Associate
Staples
10.2024 - 05.2025
- Assisted customers with print and marketing projects including business cards, flyers, posters, and custom orders
- Delivered high-quality results by recommending solutions tailored to customer needs and ensuring timely completion of projects
- Operated and maintained printing equipment while managing multiple orders simultaneously
- Processed transactions and handled payments accurately at the register
- Collaborated with team members to maintain efficient department operations
- Strengthened customer service, problem-solving, and multitasking skills in a fast-paced environment
Waitstaff Manager
Krispy Kreme Drive in
03.2018 - 10.2023
- Supervised waitstaff to ensure exceptional customer service and operational efficiency.
- Trained new employees on menu knowledge and company standards.
- Implemented scheduling systems to optimize staff coverage during peak hours.
- Conducted regular performance evaluations to promote staff development and accountability.
- Resolved customer complaints promptly, enhancing overall dining experience.
- Analyzed feedback data to identify areas for service improvement and training needs.
- Cultivated warm relationships with regular customers.
Dispatcher
Pennsylvania Department of Transportation
10.2022 - 03.2023
- Dispatched for the Pennsylvania Department of Transportation during overnight shifts, managing calls from 911, drivers, and community members
- Monitored traffic cameras and road conditions, providing updates to state headquarters and supervisors
- Tracked and dispatched plow trucks to ensure driver safety and efficient response during emergencies and winter weather
- Directed drivers using knowledge of county roads and highway systems to maintain safe and timely operations
- Coordinated communication between drivers, supervisors, and state officials during hazardous conditions
- Developed strong multitasking, problem-solving, and communication skills while managing real-time safety and logistics
Education
Bachelor of Science - Early Childhood Education
University of Pittsburgh, Johnstown PA
450 Schoolhouse Rd, Johnstown, PA 1590405-2026
Associate of Science - Liberal Arts & Sciences-Early Childhood Education
Pennsylvania Highlands Community College
101 Community College Wy, Johnstown, PA 1590405-2022
Skills
- Leadership & Staff Supervision
- Crisis Management & Emergency Response
- Conflict Resolution & Policy Enforcement
- Customer Service & Client Relations
- Multitasking & Time Management
- Problem-Solving Under Pressure
- Communication & Team Collaboration
- Attention to detail
Timeline
Copy and Print Associate
Staples
10.2024 - 05.2025
Head Residant Assistant in Housing&Residance Life
Ousing and Residance Life at the University of Pittsburgh at Johnstown
08.2023 - Current
Dispatcher
Pennsylvania Department of Transportation
10.2022 - 03.2023
Waitstaff Manager
Krispy Kreme Drive in
03.2018 - 10.2023
Bachelor of Science - Early Childhood Education
University of Pittsburgh, Johnstown PA
Associate of Science - Liberal Arts & Sciences-Early Childhood Education
Pennsylvania Highlands Community College
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