Lodoiska Anais
Pamplemousses
Summary
In the process of obtaining my Drivers license.
20 years old.
Student seeking an internship, which is crucial for completing the degree requirements.
Experienced customer service representative. Motivated to maintain customer satisfaction and contribute to company success. Articulate, enthusiastic and results-oriented with demonstrated passion for building relationships, cultivating partnerships and growing businesses.
Overview
1
1
year of professional experience
1
1
Certification
Work History
Leisure Coordinator Intern
ABZ Global Solutions
Grand-Baie
12.2023 - 06.2024
- Provided excellent customer service to resolve customer complaints in a timely manner.
- Answered customer inquiries and provided accurate information regarding products and services.
- Assisted customers with product selection, ordering, billing, and technical support.
- Resolved complex problems by working with other departments to provide solutions that meet customer needs.
- Identified areas of improvement in customer service processes and suggested changes accordingly.
- Developed strong relationships with customers by providing personalized assistance and support.
- Developed and maintained relationships with existing clients to ensure customer satisfaction.
Education
Brevet De Technicien Supérieur - Management Commercial Operationnel
MCCI Business School
EbeneHigher School Certificate - Literature in English, Sociology, EGP, Travel and Tourism, Business Studies
LORETO COLLEGE PORT-LOUIS
Port-Louis11.2023
School Certificate - Sociology, French, Travel and Tourism, English Language, Business Studies, Mathematics (Syllabus A), Literature in English, French Literature
LORETO COLLEGE PORT-LOUIS
Port-Louis06.2021
Skills
- Creative
- Initiative
- Critical thinking
- Communication
- Organization
- Attentive to detail
- Documentation and Recordkeeping
Certification
- Computer science grade 7-9
- Business competition participation
- DELF B2 certificate
- Cambridge school certificate
- Cambridge higher school certificate
Hobbies and Interests
- Reading - Classics, Mythology and Biographies.
- Writing
- Art - Paintings, Crochet.
- Travelling
- Research
Extracurricular Activities
- Scout - 5 years.
- Jeunesse Mariale - 4 years.
- Theatre club member - 3 years.
- Book club member - 1 year.
- Basketball and cross-country training -Participated
Languages
Mauritian Creol
First Language
English
Upper Intermediate (B2)
B2
French
Upper Intermediate (B2)
B2
Accomplishments
- Had the role of a secretary in organizing an event for 14 guests as part of the Travel and Tourism A-Level coursework.
- Was a team leader in my regional 'Scout' for 4 years.
- Was a team leader in the 'Jeunesse Mariale' for 2 years.
References
References available upon request.
Timeline
Leisure Coordinator Intern
ABZ Global Solutions
12.2023 - 06.2024
Brevet De Technicien Supérieur - Management Commercial Operationnel
MCCI Business School
Higher School Certificate - Literature in English, Sociology, EGP, Travel and Tourism, Business Studies
LORETO COLLEGE PORT-LOUIS
School Certificate - Sociology, French, Travel and Tourism, English Language, Business Studies, Mathematics (Syllabus A), Literature in English, French Literature
LORETO COLLEGE PORT-LOUIS
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