Logan Donovan
Shippensburg
Summary
Results-oriented operations leader with 6+ years of management experience. Proven track record of effectively and efficiently leading office and driver associates to achieve productivity and service goals. Strong analytical, organizational and communication skills with a deep understanding of logistical operations and the importance of customer service.
Overview
13
13
years of professional experience
Work History
Account and Driver Manager
Schneider
Carlisle
10.2024 - Current
- Provide direction and support to a team of 3 office associates and approximately 75 drivers across 6 business units.
- Expanded the Ahold account by securing 14 new lanes between 2025 and 2026, increasing volume by 40+ loads per week through consistent service excellence.
- Within first six months of taking ownership, Ahold account revenue grew from $696k in October 2024 to $838k in March 2025.
- Reduced empty miles from 25.8% (Q1 2025) to 21.1% (Q1 2026), surpassing the 22% goal by strategically managing account volume and sourcing backhauls through network and external accounts.
- Collaborated with customer to develop vendor delay tracking charts, enhancing visibility into delay patterns and operational impact, which enabled data-driven volume acceptance decisions and improved driver utilization.
- Developed and implemented a weather reporting process to communicate anticipated travel disruptions and volume risk, facilitating informed customer decision-making.
- Received 'Dedicated Carrier of the Year' award from Ahold for surpassing on-time delivery rate and achieving consistent KPIs.
- Managed account profit & loss through weekly scorecards and financial reports, ensuring effective oversight of business performance.
- Cultivated a culture of safety across the operation, ensuring compliance with all driver safety and regulatory requirements.
Driver Manager
Schneider
Chambersburg
06.2020 - 09.2024
- Managed 30+ driver associates concurrently while coordinating the seamless transfer of drivers between markets, ensuring we efficiently meet the demands of the market.
- Reduced dray efficiency standard cost variance by $4,931 from May 2024 to July 2024.
- Increased daily drays per driver by 0.29 from December 2023 to July 2024.
- Reduced dray efficiency standard cost variance from $5,176 in May 2024 to $245 in July 2024.
- Increased loaded ratio by 5.1% from December 2023 to July 2024 through focus on reducing empty miles.
- Provide on-going performance management and training to driver associates on department policies, procedures, and processes.
- Provide Mentorship in the Driver LEAD Program, which prepares drivers for future leadership roles.
- Provide ongoing performance management and training to driver associates on department policies, procedures, and processes.
Area Planning Manager
Schneider
Chambersburg
08.2018 - 05.2020
- Assigning freight to drivers in accordance with the market plan to maximize all aspects of the value triangle (profitability, customer satisfaction, and driver retention).
- Developed strategies to improve operational performance by analyzing key factors. to improve key factor results such as service, unused hours, and unbilled miles.
- Communicating market plan to customer service and operations across all shifts.
- Established priority and direction for trailer assignments.
- Resolved issues with trailer utilization by implementing efficiency measures. or inefficient trailer pools.
- Identified and communicated service trends with operations and customer service, creating action plans to restore service levels.
- Continually assessing market conditions and performance and adjusting plan accordingly.
- Evaluated various options to address operational challenges and enhance performance. and making decisions that maximize overall value.
Loader
United Parcel Service
Chambersburg
04.2016 - 09.2017
- Surpassed productivity targets by maintaining a high-volume unloading rate of 16 packages per minute while ensuring 100% adherence to safety and Hazmat protocols.
- Collaborated with delivery drivers to streamline truck loading sequences, enhancing route efficiency and maintaining package integrity.
- Loaded packages onto delivery vehicles for efficient transport to destination.
- Organized freight in warehouse to optimize space and accessibility.
- Operated forklifts and pallet jacks to move heavy items safely.
Pharmacy Technician
CVS Pharmacy
Shippensburg
07.2013 - 02.2016
- Managed pharmaceutical inventory and storefront operations, ensuring regulatory compliance and accuracy in high-volume prescription fulfillment to support seamless service delivery.
- Resolved complex insurance and billing issues, enhancing customer service and contributing to operational efficiency.
- Dispensed medications accurately to patients and healthcare providers.
- Assisted pharmacists with prescription verification and medication preparation.
- Managed inventory levels, ensuring optimal stock of medications and supplies.
Education
Bachelor of Science - Business Administration
Murray State University
Murray, KYSkills
- Transportation Operations
- Fleet Management
- P&L Management
- Logistics Planning
- Customer Relations
- Safety & Regulatory Compliance
- Process Improvement
- KPI Analysis
- Cost Reduction
- Revenue Growth
- Microsoft Office
- Power BI
- Oracle
- MasterMind
Timeline
Account and Driver Manager
Schneider
10.2024 - Current
Driver Manager
Schneider
06.2020 - 09.2024
Area Planning Manager
Schneider
08.2018 - 05.2020
Loader
United Parcel Service
04.2016 - 09.2017
Pharmacy Technician
CVS Pharmacy
07.2013 - 02.2016
Bachelor of Science - Business Administration
Murray State University