Logan Heim
Pottstown
Summary
Customer-focused professional with proven skills in complaint handling and problem resolution. Known for maintaining professionalism under pressure and enhancing customer loyalty through effective service.
Overview
3
3
years of professional experience
Work History
Customer Service Associate
Giant Food Stores
86 Glocker Way
12.2022 - Current
- Resolved customer inquiries and complaints to enhance satisfaction and loyalty.
- Processed transactions accurately using point-of-sale systems to ensure efficient service.
- Trained new associates on product knowledge and customer service standards for improved performance.
- Collaborated with team members to streamline checkout processes, reducing wait times for customers.
- Handled returns and exchanges professionally, ensuring adherence to company policies and procedures.
Education
Bachelor of Science - Accounting And Finance
Ursinus College
Collegeville, PA05-2028
Skills
- Customer service
- Customer support
- Problem resolution
- Team collaboration
- Complaint handling
- Refunds and exchanges
- Customer relations
- Calm and professional under pressure
- Teamwork and collaboration
- Relationship building
- Microsoft Word
Languages
German
Limited Working
Timeline
Customer Service Associate
Giant Food Stores
12.2022 - Current
Bachelor of Science - Accounting And Finance
Ursinus College