Lola Schaeffer
Allentown
Summary
Proactive and work-focused, excelled at Starbucks and Philly Pretzel Factory by enhancing customer satisfaction through exceptional service and maintaining high standards of cleanliness. Demonstrated strong work ethic and empathy, skilled in cash management and resolving complaints efficiently, fostering loyalty and a positive environment. Skilled in using POS systems, adhering to food safety guidelines, and assuring consistency.
Overview
3
3
years of professional experience
Work History
Cashier/Baker
Philly Pretzel Factory
05.2024 - Current
- Greeted customers entering store and responded promptly to customer needs.
- Performed cash, card, and check transactions to complete customer purchases.
- Worked flexible schedule to meet business needs.
- Welcomed customers and helped determine their needs.
- Followed food safety standards when handling ingredients.
- Maintained a safe work environment by strictly adhering to sanitation guidelines and addressing potential hazards promptly.
Barista
Starbucks
07.2021 - 08.2023
- Maintained a clean and organized workspace for optimal productivity and safety.
- Promoted a welcoming atmosphere by greeting customers with a friendly demeanor and promptly addressing their needs.
- Pleasantly interacted with customers during hectic periods to promote fun, positive environment.
- Used POS system to accurately enter orders and process payments.
- Handled customer complaints professionally, resolving issues promptly to ensure satisfaction and foster loyalty.
Education
No Degree - Occupational Therapy
Elizabethtown College
Elizabethtown, PA05-2027
High School Diploma -
Allentown Central Catholic High School
Allentown, PA06-2023
Skills
- Customer service
- Work ethic and integrity
- Patience and empathy
- Cleaning and sanitizing
- Cash handling and management
Languages
English
Timeline
Cashier/Baker
Philly Pretzel Factory
05.2024 - Current
Barista
Starbucks
07.2021 - 08.2023
No Degree - Occupational Therapy
Elizabethtown College
High School Diploma -
Allentown Central Catholic High School
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