Resourceful Lead Service Technician known for high productivity and efficient task completion. Skilled in troubleshooting, preventive maintenance, and customer service management. Excel at communication, leadership, and problem-solving to ensure seamless operations and customer satisfaction.
Overview
21
21
years of professional experience
2023
2023
years of post-secondary education
Work History
Lead Service Technician
Stahl Plumbing Heating & Air Conditioning
Pittsburgh
12.2015 - Current
Led installation and maintenance of plumbing systems for residential clients.
Diagnosed and repaired plumbing issues using industry-standard tools and techniques.
Collaborated with team members to complete service calls efficiently and effectively.
Trained junior technicians on best practices for service and customer interaction.
Provided exceptional customer service during on-site visits to enhance client satisfaction.
Identified, diagnosed, and resolved complex customer service issues.
Maintenance Technician
McConway & Torley
Pittsburgh
01.2013 - 12.2015
Inspected machinery and equipment for proper functioning and safety compliance.
Performed routine maintenance on tools and systems to ensure optimal performance.
Diagnosed mechanical issues and implemented timely repairs to minimize downtime.
Machine Operator
GAMMA Sports
Pittsburgh
01.2005 - 06.2010
Operated machinery to produce sports equipment efficiently and safely.
Monitored production processes to ensure quality standards were met consistently.
Maintained equipment and loaded daily shipments.
Education
4th Year Apprentice -
Ampac
Pittsburgh, PA
09.2022 - 02.2026
Wilkensburg High School
Pittsburgh, PA
Skills
Diagnosing and repairing residential plumbing issues