Lora Koenig
New Tripoli
Summary
Accomplished office manager with expertise in practice management, patient scheduling, and billing administration. Proven ability to enhance office efficiency and improve patient care coordination.
Overview
8
8
years of professional experience
Work History
Office Manager
Bear Creek Dental, PC
Alburtis
09.2021 - Current
- Managed daily office operations to ensure smooth workflow and efficiency.
- Scheduled patient appointments using practice management software to optimize calendar usage.
- Communicated with patients regarding treatment plans, billing, and insurance verification.
- Coordinated with dental staff to ensure proper patient care and service delivery.
Office Administrator
David Strassman
Allentown
04.2018 - 09.2021
- Handled incoming calls and emails, directing inquiries to appropriate staff.
- Performed clerical duties such as photocopying, faxing and scanning documents.
- Developed strong relationships with clients through excellent customer service skills.
- Managed patient scheduling and appointment confirmations using dental practice management software.
- Coordinated patient records and ensured compliance with privacy regulations and standards.
- Processed insurance claims and verified patient eligibility for various dental plans.
- Maintained a welcoming environment by greeting patients and addressing their inquiries promptly.
Education
Certificate -
Lehigh Valley School of Dental Assisting
Whitehall, PA01-2006
High School Diploma -
Northwestern Lehigh High School
New Tripoli, PA06-2001
Skills
- Practice management
- Patient scheduling
- Billing administration
- Insurance verification
- Office operations
- Customer service
- Credit and collections
Timeline
Office Manager
Bear Creek Dental, PC
09.2021 - Current
Office Administrator
David Strassman
04.2018 - 09.2021
Certificate -
Lehigh Valley School of Dental Assisting
High School Diploma -
Northwestern Lehigh High School