Lora Ormsbee
Erie
Summary
Dynamic Phlebotomy Group Lead with a strong work ethic at Quest Diagnostic Laboratories, recognized for enhancing team performance and mentoring staff. Skilled in health safety compliance and effective relationship management, I consistently improved patient satisfaction and operational efficiency, fostering a culture of excellence and trust within the clinic environment.
Diligent [Desired Position] with proven track record of leading diverse teams towards successful project completion. Demonstrated ability to manage workflows and enhance team productivity through strategic planning and effective communication. Utilizes skills in problem-solving and team-building to foster collaborative work environment.
Overview
24
24
years of professional experience
1
1
Certification
Work History
Phlebotomy Group Lead
Quest Diagnostic Laboratories
01.2024 - Current
- Led by example, demonstrating commitment to the company''s mission and consistently delivering high-quality work.
- Monitored group performance on a regular basis, analyzing data and trends to identify areas for improvement.
- Delegated tasks strategically and monitored progress for timely completion.
- Mentored team members to enhance their skillsets, resulting in higher-quality work and improved job satisfaction.
- Maintained clean and well-organized production areas to avoid violations or unnecessary work delays due to hazards or inefficient layouts.
Patient Service Representative
Associated Clinical Labratory
11.2001 - Current
- Participated in ongoing training programs related to HIPAA compliance, maintaining up-to-date knowledge on regulatory requirements.
- Verified insurance eligibility and coverage for patients.
- Handled sensitive patient concerns with professionalism and empathy, fostering an atmosphere of trust within the clinic.
- Filed and maintained patient records in accordance with HIPAA regulations.
- Provided exceptional customer service to patients, answering questions and addressing concerns.
- Improved patient satisfaction by providing exceptional customer service during check-in and check-out processes.
- Managed patient registration process, confirming data accuracy and completeness.
Phlebotomy Group Lead
Associated Clinical Labratory
03.2017 - 01.2024
- Supported staff with developing professional skills and abilities, uplifting team performance.
- Monitored team performance to identify productivity improvement opportunities.
Education
Associate of Applied Science - Medical Assistant
Great Lakes Institute of Technology
Erie, PA07-2001
Skills
- Effective verbal communication
- Effective relationship management
- Efficiency enhancement
- Team motivation techniques
- Health safety compliance
- Strong work ethic
- Positive attitude
- Attention to detail
- Punctual and reliable
- Following instructions
Certification
Completed Group Lead Development Course
Timeline
Phlebotomy Group Lead
Quest Diagnostic Laboratories
01.2024 - Current
Phlebotomy Group Lead
Associated Clinical Labratory
03.2017 - 01.2024
Patient Service Representative
Associated Clinical Labratory
11.2001 - Current
Associate of Applied Science - Medical Assistant
Great Lakes Institute of Technology
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