Lorelei Moate
Pittsburgh,PA
Summary
Motivated professional with experience in customer and client focused roles. Strengths in communication, team support, adapting to change, leadership, attention to details, and multi-tasking in a fast-paced environment.
Overview
10
10
years of professional experience
Work History
Group Claims Associate Analyst
New York Life (Formerly Cigna)
03.2019 - Current
- Manage assigned Short Term Disability Claims
- Provide consistent customer service to both employers and claimants
- Work with Attending Physicians to obtain necessary records for review
- Network with both the claimant and their physician to medically manage the claim
- Provide guidance to lower level claim examiners
- Assist with team work as needed
Customer Service Senior Advocate
Cigna
07.2017 - 03.2019
- Provide customer service to Cigna health care members in the One RX department
- Educate members about their pharmacy benefits and create a welcoming and easy service
- Assist in the refill, renewal, new order process of home delivery medications
- Personal advocate for our members
- Subject Matter Expert
- Assisted with new hire training classes
Teacher
KinderCare Learning Centers
09.2014 - 06.2017
- Managed a classroom of up to 10 children
- Leader and role model for children
- Followed and maintained curriculum put in place by management
- Ensured and managed safety of children
- Maintained cleanliness of classroom
Child Development Specialist
The Bradley Center
10.2013 - 09.2014
- Managed up to 12 residents during the shift
- Ensured cleanliness of the unit
- Provide proper documentation of residents’ behavior
- Maintained confidential paperwork in residents’ individual files
Education
Bachelor of Arts - Psychology
West Virginia University
Morgantown, WV12.2012
References
Available upon request
Timeline
Group Claims Associate Analyst
New York Life (Formerly Cigna)
03.2019 - Current
Customer Service Senior Advocate
Cigna
07.2017 - 03.2019
Teacher
KinderCare Learning Centers
09.2014 - 06.2017
Child Development Specialist
The Bradley Center
10.2013 - 09.2014
Bachelor of Arts - Psychology
West Virginia University
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