Summary
Overview
Work History
Education
Skills
Languages
References
Timeline
Generic

Lorena Bonifacino

Ephrata

Summary

Dynamic professional with extensive experience in guest relations and payroll administration, notably at MProperties LLC. Proven track record in crisis management and optimizing operational efficiency. Bilingual with strong attention to detail, I excel in building trust and ensuring compliance, consistently achieving positive outcomes and enhancing team performance.

Overview

28
28
years of professional experience

Work History

AIRBNB MANAGER

MPROPERTIES LLC
Ephrata
01.2023 - Current
  • My duties are:
  • Respond to all guest inquiries.
  • Ensure that properties are running smoothly.
  • Get positive reviews.
  • Creating and optimizing property listings to attract potential guests.
  • Building trust and relationships with the owners.
  • Conduct routine inspections.
  • Facilitates smooth guest arrivals and departures.
  • Pricing strategy.
  • Confirm reservations.
  • Crisis and emergency handling.
  • Complying with rules and regulations.
  • Cleaning coordination.
  • Managing complaints.
  • (717) 519-9958

PAYROLL ADMINISTRATOR

SASSI ENTERPRISE INC
01.2014 - 12.2023
  • Maintained confidentiality of all sensitive data throughout payroll processes.
  • Reviewed and prepared payroll records in compliance with federal, state, and local regulations.
  • Executed timely payment of employees and contractors through checks.
  • Filed and paid quarterly taxes to ensure regulatory compliance.
  • Updated and entered employee health benefits into payroll system.
  • Faxed and emailed business permits and insurance documentation as required.
  • Conducted audits and generated reports focusing on worker compensation insurance.
  • Supported HR onboarding processes for new employees using Paychex Flex.
  • Supported year-end processes including W-2 preparation and distribution.
  • Maintained accurate records of employee attendance, leave balances and tax information.
  • Processed employee rehires, transfers, terminations and withholdings.
  • Onboarded new employees in time reporting and payroll systems.
  • Coordinated with IT staff on system upgrades or troubleshooting issues when needed.
  • Processed and issued employee tax forms (W-2, W-4) and maintained accurate payroll records.

PAYROLL ADMINISTRATOR

The Pros Home Improvement services llc
Ephrata
01.2016 - 01.2022
  • Manage employee records, including hiring and termination information.
  • Respond to payroll inquiries from staff in a timely manner.
  • Conduct regular audits to verify payroll accuracy and integrity.
  • Resolved discrepancies between payroll records and employee inquiries.
  • Provided information by answering employee questions about payroll-related matters.
  • Performed administrative tasks such as filing, copying, scanning. for the Payroll Department.
  • Managed electronic timekeeping systems or manually collected and reviewed timesheets.
  • Verified employee hours worked against timesheets provided by supervisors.
  • Tracked vacation accruals and sick leave balances for all employees.
  • Processed vendor payments accurately and efficiently.
  • Managed accounts receivable and payables processes, including invoicing, payments, and collections.
  • Received and recorded cash, checks and transfers.
  • Prepared bank deposits by verifying and balancing receipts and sending cash and checks to banks.
  • Monitored loans and accounts payable to confirm payments are current.

TAX PROFESSIONAL SEASONAL

H&R BLOCK
01.2017 - 01.2018
  • My duties were:
  • Resolved customer concerns and complaints.
  • Advise customers of the rights and responsibilities as taxpayers.
  • Exercised due diligence during tax interviews.
  • Ensured the proper credits, deductions and tax liabilities were applied to tax returns, according to publication 17 of federal tax code.
  • Contact employer information: Manager Nancy Carpenter (717)733-1472

DSP/CPR Certificated

PARZIVAL
01.2024 - 01.2005
  • I Finished my Training with Parzival and CPR Certification with the Red Cross. I finish all Relias hours for DSP, policy, and government law certifications with Parzival Company. I worked for 2 months there to get the experience as a DSP. I worked as a DSP or Caregiver part time.
  • Contact employer information: Lori Martin: (717)333-5465

QUALITY CONTROL

ADVANCE PRODUCTS
01.1998 - 01.2002
  • My duties were:
  • Testing of product in various stages of production to ensure quality specifications and correction of any potential problems.
  • Completion of paperwork to support testing compilation of testing results, i.e., high, low and averages batching of micro ingredients.
  • Tests raw product – pH, solids, density, temperature, salt, fat, protein, vitamin C; Tests online products – pH, viscosity, solids, solids, temperature.
  • Check to ensure the product is commercially sterile.
  • Checks packaging – correct codes, labels, boxes. Inspects incoming trucks for cleanliness, rodent and pest infestation.
  • Performs line clearance before and after each product to prevent coding and labeling the wrong product.
  • Tests incubated product - ensures no spoilage issues.
  • Send samples to customers.
  • Sets up/tears down lines.
  • Cleans lab equipment.
  • Types daily production schedule.
  • Contact employer information: Plant Management (717)355-8500

Education

GENERAL EDUCATIONAL DEVELOPMENT (GED) -

GEORGE WASHINGTON EI SCHOOL
EPHRATA, PA
01.2018

Skills

  • Guest relations
  • Crisis management
  • Payroll administration
  • Employee onboarding
  • Record keeping
  • Expense tracking
  • Work prioritization
  • Policy implementation
  • Safety procedures
  • Skype
  • Teamwork
  • Time management
  • Problem solving
  • Bilingual
  • Office experience
  • QuickBooks
  • Attention to detail
  • Organization

Languages

Spanish
Professional

References

References available upon request.

Timeline

DSP/CPR Certificated

PARZIVAL
01.2024 - 01.2005

AIRBNB MANAGER

MPROPERTIES LLC
01.2023 - Current

TAX PROFESSIONAL SEASONAL

H&R BLOCK
01.2017 - 01.2018

PAYROLL ADMINISTRATOR

The Pros Home Improvement services llc
01.2016 - 01.2022

PAYROLL ADMINISTRATOR

SASSI ENTERPRISE INC
01.2014 - 12.2023

QUALITY CONTROL

ADVANCE PRODUCTS
01.1998 - 01.2002

GENERAL EDUCATIONAL DEVELOPMENT (GED) -

GEORGE WASHINGTON EI SCHOOL

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