Lori Duttry
DuBois
Summary
Dedicated administrative professional with successful experience in fast-paced office settings. Hardworking team player with expertise in completing various clerical tasks and offering staff support. Responsible, punctual and productive professional when working with little to no supervision.
Overview
25
25
years of professional experience
Work History
Scrub Technician
PA Oral Facial & Implant Surgery
04.2024 - Current
- Reduced surgery time, ensuring quick instrument turnover through efficient organization and preparation.
- Improved patient safety with diligent sterilization of surgical tools and proper disposal of contaminated materials.
- Facilitated timely completion of suturing tasks by handing over appropriate suture materials as requested by surgeons during wound closure processes.
- Upheld HIPAA regulations at all times when working with sensitive patient data related to medical histories or treatment plans.
- Kept operating rooms stocked with essential supplies while managing inventory levels efficiently to minimize waste during procurement processes.
- Increased patient satisfaction, demonstrating empathy and professionalism while addressing concerns or answering questions pre-and postoperation.
- Anticipated surgeons needs and handed instruments and supplies to surgeons during procedures.
- Gathered and set up equipment, tools, and supplies and arrange instruments according to surgeons' preferences or instruction.
- Performed post-operative care by moving patients to recovery and monitoring condition.
- Proved successful working within tight deadlines and a fast-paced environment.
Administrative Assistant
Glowacki Management Company
04.2019 - Current
- Collect necessary documentation in order to calculate tenants yearly USDA recertification.
- Send out annual marketing letters.
- Spearhead annual electric analysis of tenants electric usage and record information in a spreadsheet.
- Collect vet records, dog licenses and verify renters insurance for tenants who own pets.
- Create work order for tenants who have maintenance issues in their apartments.
- Create work orders for maintenance issues observed in the common areas of the building.
- Organize the annual Christmas party for tenants.
- Process applications for residency in a timely manner and correspond with applicant, current and previous landlord, and personal references.
- Distribute various forms of communication to tenants.
- Maintained confidentiality of sensitive information by adhering to strict privacy policies and implementing secure filing systems.
- Answered multi-line phone system, routing calls, delivering messages to staff and greeting visitors.
- Managed phone and email correspondence and handled incoming and outgoing mail and faxes.
- Restocked supplies and placed purchase orders to maintain adequate stock levels.
- Delivered excellent customer service through prompt responses to client inquiries, addressing concerns effectively, and building strong relationships.
- Coordinated office supply inventory management, proactively ordering necessary items before depletion to avoid workflow disruptions.
- Continually sought methods for improving daily operations, communications with clients, recordkeeping, and data entry for increased efficiency.
- Improved document organization with thorough file maintenance, archiving outdated records as necessary for efficient retrieval when needed.
- Volunteered to help with special projects of varying degrees of complexity.
Housekeeper
Ricky Reitz - Elk Country Lodging Air BNB
08.2019 - 12.2022
- Coordinated with Property Manager to ensure the camp was cleaned upon checkout and before check-in.
- Cleaned and sanitized both bathrooms.
- Cleaned and sanitized kitchen.
- Scrubbed hard surface floors and vacuumed carpeted areas throughout the camp.
- Stripped beds of dirty bedding and put fresh bedding on.
- Delivered bedding and towels to Property Manager to be laundered.
- Laundered bedding and towels when needed due to the Property Manager or the launderer being ill.
- Collected all garbage inside and out and deposited in dumpster.
- Reported any maintenance issues to management.
- Maintained and kept in stock necessary cleaning supplies.
Housekeeper
Christ The King Manor
11.2018 - 04.2019
- Cleaned and sanitized residents rooms daily.
- Cleaned and vacuumed common areas daily.
- Kept housekeeping closet stocked with necessary cleaning products.
- Collected and disposed of garbage daily.
- Deep cleaned either a resident room or common area each shift.
- Assisted in feeding residents on weekends.
- Thoroughly cleaned and sanitized rooms that became vacant while on shift.
Chiropractic Assistant
Keystone Clinic Of Chiropractic
02.2009 - 08.2013
- Learned and followed laws and HIPAA guidelines to keep office compliant with industry regulations.
- Maintained strict adherence to HIPAA regulations, protecting sensitive patient information and upholding confidentiality standards.
- Answered telephone calls to offer office information, answer questions, and direct calls to staff.
- Performed administrative tasks by maintaining inventory, ordering supplies.
- Liaised with patients and addressed inquiries, appointment requests and billing questions.
- Gathered forms and copied insurance cards to collect patient information for billing and insurance filing.
- Demonstrated proficiency in using various therapeutic modalities like ultrasound therapy or electrical stimulation under chiropractor supervision for better treatment outcomes.
- Enhanced patient satisfaction by providing efficient and friendly assistance at the front desk.
- Sanitized, restocked, and organized exam rooms and medical equipment.
- Streamlined appointment scheduling for improved patient experience and reduced wait times.
- Prepared examination rooms with necessary equipment, promoting efficient appointment flow while prioritizing sanitation protocols.
- Input patient data into computer system and checked information for accuracy.
- Managed billing processes accurately and efficiently, ensuring prompt payments from insurance companies and patients.
- Developed strong rapport with patients leading to high levels of trust and satisfaction, fostering long-term relationships.
- Contacted insurance carriers to determine patients' coverage and sent invoices for services rendered.
- Managed time efficiently in order to complete all tasks within deadlines.
- Proven ability to learn quickly and adapt to new situations.
Cashier
Lowe's Home Improvement
03.2007 - 02.2009
- Processed refunds and exchanges in accordance with company policy.
- Operated cash register to record transactions accurately and efficiently.
- Called customers throughout the installation process to ensure they were satisfied with the installation.
- Pulled and staged materials for installers the day of install.
- Verified special orders of doors and windows were the correct dimensions upon receiving and working with personnel and customer if they were not.
- Conducted job site inspections of installs when department manager was off.
Chiropractic Assistant
DuBois Chiropractic And Natural Healing
11.1999 - 08.2003
- Learned and followed laws and HIPAA guidelines to keep office compliant with industry regulations.
- Maintained strict adherence to HIPAA regulations, protecting sensitive patient information and upholding confidentiality standards.
- Performed administrative tasks by maintaining inventory and ordering supplies.
- Liaised with patients and addressed inquiries, appointment requests and billing questions.
- Gathered forms and copied insurance cards to collect patient information for billing and insurance filing.
- Obtained and documented patient medical history, vital signs and current complaints at intake.
- Enhanced patient satisfaction by providing efficient and friendly assistance at the front desk.
- Sanitized, restocked, and organized exam rooms and medical equipment.
- Streamlined appointment scheduling for improved patient experience and reduced wait times.
- Supported duties for diagnostic and technical treatment procedures, such as setting up and operating special medical equipment and apparatus.
- Managed billing processes accurately and efficiently, ensuring prompt payments from insurance companies and patients.
- Answered phones to respond to customer questions, provide information and schedule appointments.
- Contacted insurance carriers to determine patients' coverage and sent invoices for services rendered.
- Managed time efficiently in order to complete all tasks within deadlines.
- Self-motivated, with a strong sense of personal responsibility.
- Demonstrated respect, friendliness and willingness to help wherever needed.
Education
Associate of Specialized Business - Medical Secretarial
DuBois Business College
Dubois, PA05.1993
High School Diploma -
Dubois Area Senior High School
Dubois, PA05.1991
Skills
- Reading Comprehension
- Recordkeeping
- Deadline-oriented
- Calendar Management
- Computer Skills
- Appointment Scheduling
- Organizing and Categorizing Data
- Electronic Records Management
- Workflow Optimization
- Professional and mature
- Filing
- Confidential Document Control
- Excel spreadsheets
- Microsoft Word
- Document and File Management
- Dedicated Team Player
- Administrative Support
- Meticulous attention to detail
Hobbies
- Nature Photography
- Kayaking
- Cooking
- Genealogy
Additional Information
Boone Mountain Cemetery Association
- Secretary since 2013.
- Sectary/Treasurer since 2019.
- Solicit for donations
- Keep an accurate record of cemetery map and plots.
- Keep an accurate record of all meeting minutes.
- Keep an accurate record of all donations, payables, plot sales.
- Invest Association's CD as needed to get the best return possible.
DuBois Rifle & Pistol Club
- Member since 2016.
- Previously helped coach the Junior Air Pistol Team.
Timeline
Scrub Technician
PA Oral Facial & Implant Surgery
04.2024 - Current
Housekeeper
Ricky Reitz - Elk Country Lodging Air BNB
08.2019 - 12.2022
Administrative Assistant
Glowacki Management Company
04.2019 - Current
Housekeeper
Christ The King Manor
11.2018 - 04.2019
Chiropractic Assistant
Keystone Clinic Of Chiropractic
02.2009 - 08.2013
Cashier
Lowe's Home Improvement
03.2007 - 02.2009
Chiropractic Assistant
DuBois Chiropractic And Natural Healing
11.1999 - 08.2003
Associate of Specialized Business - Medical Secretarial
DuBois Business College
High School Diploma -
Dubois Area Senior High School