Lori Gorgol
Eynon
Summary
Driven and adaptable professional with experience at Rossi's Restaurant, excelling in high-pressure environments through strong multitasking and communication skills. Demonstrated ability to enhance customer satisfaction and manage financial transactions effectively. Proven track record in improving operational efficiency and problem-solving, showcasing reliability and integrity.
Overview
21
21
years of professional experience
Work History
Bartender/Server
Rossi's Restaurant
03.2003 - Current
- Excel in a fast paced environment and quickly adjust to the demands of the restaurant
- Gain an exceptional amount of experience in multi tasking, communication, conflict and ultimate customer satisfaction
- Responsible for handling multiple large volumes of funds and processing patron credit card payments
- Operate a point of sales terminal to input customer orders, credit cards and cash amounts received
- Organize multiple banquet rooms for small and large parties with allowing for smooth customer flow and comfort
- Excellent basic math skills, able to calculate and split bills in the event of point of sales terminals are not working properly
- Acquire skills such as multi tasking, communicating and maintaining accountability for guests’ orders and funds while always sustaining a professional presence
- Balance receipts and credit cards at the end of every shift to ensure the cash register is balanced and tips are received
- Increase problem solving skills when over booking occurs with switching tables in each section in order to accommodate every guest whether or not a reservation was made
- Consistent work with keeping the customer tables, bar and work area are clean and sanitary for every guest
- Respond to any and all customer inquiries or complaints in a professional manor
Ambulance Dispatcher
Lackawanna Ambulance
03.2004 - 05.2005
- Handle incoming 911 emergency calls and dispatched emergency medical technicians and paramedics to scene of incident
- Provide basic medical and sociological support to callers until medical personnel arrived
- Complete daily reports and logged incoming calls to submit to management
- Coordinate dispatch of ambulances to daily patient pickups for medical appointments
Education
Education
Penn State Hazleton
Hazleton, PAHigh School Diploma -
Valley View High School
Archbald, PA06.2002
Skills
- Strong multitasking
- Customer Service
- Liquor, beer, and wine knowledge
- Highly reliable
- Communication
- Adaptability and Flexibility
- Hands on
- Motivated
- Personal
- Management
- Honest and Integrity
- Financial Management
- Microsoft Office Skills: Microsoft Word
- Child care and pet care: counted on by others, responsibility of other living beings and animals
Timeline
Ambulance Dispatcher
Lackawanna Ambulance
03.2004 - 05.2005
Bartender/Server
Rossi's Restaurant
03.2003 - Current
Education
Penn State Hazleton
High School Diploma -
Valley View High School
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