Lori Hong
Fountain Hill
Summary
Dynamic Title Clerk at BerkOne with a proven track record in document verification and regulatory compliance. Expert in optimizing workflows and enhancing team collaboration, resulting in improved efficiency. Skilled in data entry accuracy and problem-solving, ensuring seamless title processing and customer satisfaction. Committed to maintaining high standards in all operations.
Overview
10
10
years of professional experience
Work History
Title Clerk
BerkOne
Lehigh Valley
04.2024 - Current
- Collaborated with team members to streamline workflow processes and enhance efficiency.
- Reviewed incoming documents for accuracy and completeness before processing titles.
- Coordinated with other departments to resolve issues related to titling process.
- Reviewed state regulations to ensure compliance with rules and regulations governing motor vehicles titles.
- Verified accuracy of title documents for completeness and correctness.
- Researched customer inquiries regarding title information.
- Entered lien information into the system when applicable.
- Maintained records of all transactions in a computer database.
- Provided assistance in resolving discrepancies between loan documentation and vehicle titles.
- Processed and maintained title files, implementing security measures to protect data.
- Notified supervisor of possible delays and issues.
Hourly Warehouse Operations
Target
10.2023 - 12.2023
- Pack, load, and ship items to stores and guests.
- Ensure accurate processing of merchandise to our stores and guests. (Packages sorted to proper delivery service)
- Worked safely, quickly, and efficiently to handle freight.
- Moved inventory throughout the warehouse.
- Engaged in problem solving to support continuous improvement.
ICQA Contractor
Crayola
05.2022 - 04.2023
- Report and fix inventory discrepancies
- Audit pallets leaving the building for packing quality and order accuracy.
- Filing necessary paperwork and emailing to appropriate recipients
- Did OS&D on inventory
WAREHOUSE LEAD
IHERB LLC.
06.2018 - 02.2022
- Utilizes excel to track volume and trends.
- Manages 45 associates daily, directing them to fulfill customer orders per business needs.
- Problem solving system issues that arise daily.
- Increased safety awareness and productivity by reviewing process and improving on them.
- Coach associates to improve performance and safety under company policies and guidelines.
- Continuously review processes to implement changes for a positive production to meet company's cost of business.
- Helped to open best start up UPH to date of company. (Units Per Hour)
- Communicate daily productivity results end of shift pass down.
- Works with WMS and LMS daily (Warehouse Management System, Labor Management System)
Quality Control Inspector
IHERB LLC.
04.2015 - 10.2018
- Did quarterly cycle counts to keep inventory accuracies for over 1.5 million units.
- Audited CGMP (Current Good Manufacturing Process)
- Trained multiple Team Members in the ICQA function.
- Reported and fixed inventory discrepancies
- Communicated replenishment needs for inventory that were running low.
- Audited orders leaving building for pack quality and order accuracy.
- Oversaw value added services.
Education
BS. - Business Management
Independence University
Salt Lake City, Utah01.2021
Skills
- Title processing
- Document verification
- Regulatory compliance
- Data entry accuracy
- Lien management
- Inventory management
- Attention to detail
- Team collaboration
- Problem solving
- Workflow optimization
Accomplishments
- Accurate, clear, thorough, and organized work that meets department standards and client expectations.
- Committed to increasing productivity each month since hire.
- Works well under pressure with changing conditions with few errors.
- Effectively utilizes job resources to achieve productive results.
Timeline
Title Clerk
BerkOne
04.2024 - Current
Hourly Warehouse Operations
Target
10.2023 - 12.2023
ICQA Contractor
Crayola
05.2022 - 04.2023
WAREHOUSE LEAD
IHERB LLC.
06.2018 - 02.2022
Quality Control Inspector
IHERB LLC.
04.2015 - 10.2018
BS. - Business Management
Independence University
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