Lori Hook

Stadium International/Allegiance Trucks

08.2003 - Current

Oversaw office inventory activities by ordering and requisitions and stocking and shipment receiving.
Maintained professional demeanor by staying calm when addressing unhappy or angry customers.
Maintained positive customer relations by addressing problems head-on and implementing successful corrective actions.
Managed accounts payable and receivables and payroll.
Processed credit card payments and reconciled credit card statements for accuracy in accounting process.
Supported management by processing invoices and documents with consistent on-time delivery.
Matched purchase orders with invoices and recorded necessary information.
Managed and responded to correspondence and inquiries from customers and vendors.
Effectively communicated with clients about payment needs and kept updated, detailed and accurate ledgers.
Generated invoices upon receipt of billing information and tracked collection progress.
Recorded deposits, reconciled monthly bank accounts and tracked expenses.
Handled day-to-day accounting processes to drive financial accuracy.
Facilitated occupational safety meetings and handled inquiries, questions and concerns in terms of training.
Facilitated training for 33 employees.
Reviewed warranty repair orders for proper completion, accuracy and legibility to reduce processing delays.
Processed claim paperwork and followed up on missing information to complete processing.
Maintained detailed service and customer records.