Lori Paul
Chester Springs
Summary
Experienced customer service professional with a background in transaction processing. Skilled in communication and problem-solving to meet client needs. Demonstrated accuracy in cash handling and ability to create positive customer interactions. Maintains multitasking and organization in a fast-paced environment. Proficient in data management using Microsoft Excel and Word.
Overview
36
36
years of professional experience
Work History
OPTOMETRIC TECHNICIAN II
AMERICA'S BEST
11.2024 - Current
- Conducted comprehensive patient eye examinations to assess visual acuity and eye health.
- Operated and maintained optical equipment, ensuring optimal performance and safety standards.
- Assisted in the fitting of eyewear, providing personalized recommendations based on individual needs.
- Collaborated with optometrists to streamline patient flow, enhancing overall clinic efficiency.
CASHIER
HOBBY LOBBY
05.2023 - 11.2024
- Processed customer transactions accurately and efficiently using point-of-sale systems.
- Maintained organized and stocked checkout areas to enhance customer experience.
- Resolved customer inquiries and complaints promptly to ensure satisfaction.
- Monitored cash drawer accuracy, ensuring compliance with financial policies and procedures.
CUSTOMER SERVICE MANAGER
HOMESENSE
08.2019 - 05.2023
- Led customer service team to enhance customer satisfaction and loyalty.
- Developed training programs to improve staff performance and service quality.
- Fostered a positive work environment through mentoring and coaching staff members.
- Supervised employees and assessed performances to determine training needs and define accurate plans for decreasing process lags.
ONLINE BANKING /Customer Service Call Center Representative
Fulton Bank
05.2002 - 10.2007
- Delivered exceptional customer service by resolving inquiries and issues in a timely manner.
- Managed high-volume calls while maintaining professionalism and empathy during interactions.
- Built strong relationships with clients through genuine empathy, active listening, and clear communication skills.
- Facilitated customer account management and transaction processing through digital platforms.
BANK TELLER
United Jersey Bank
03.1989 - 05.2002
- Assisted customers with inquiries, providing exceptional service and resolving issues effectively.
- Educated clients on bank products and services, enhancing customer engagement and satisfaction.
- Implemented best practices for fraud prevention, safeguarding customer assets and bank resources.
- Trained new tellers on operational protocols, fostering a knowledgeable work environment.
- Managed high-volume transactions during peak hours while maintaining attention to detail, ensuring seamless customer experience.
- Conducted daily audits of cash drawer, ensuring accuracy and compliance with bank policies.
Education
BA - Teacher of the Handicapped
Rowan College
12.1994
AA - Psychology
Burlington County Community College
06.1992
Skills
- Cash management
- Client relationship building
- Decision-making
- Attention to detail
- Money handling
- Data entry efficiency
Timeline
OPTOMETRIC TECHNICIAN II
AMERICA'S BEST
11.2024 - Current
CASHIER
HOBBY LOBBY
05.2023 - 11.2024
CUSTOMER SERVICE MANAGER
HOMESENSE
08.2019 - 05.2023
ONLINE BANKING /Customer Service Call Center Representative
Fulton Bank
05.2002 - 10.2007
BANK TELLER
United Jersey Bank
03.1989 - 05.2002
AA - Psychology
Burlington County Community College
BA - Teacher of the Handicapped
Rowan College
Similar Profiles
Richard GoldsteinRichard Goldstein
Roofer/Laborer at America's BestRoofer/Laborer at America's Best
Ashley JonesAshley Jones
Optician/ Front Desk at America's BestOptician/ Front Desk at America's Best
Angela MetzgerAngela Metzger
Dealer Registration/Accounts Receivable at America's Auto AuctionDealer Registration/Accounts Receivable at America's Auto Auction
Hunter SarmentoHunter Sarmento
Fire Alarm Service Sales Representative at Oliver Fire Protection & SecurityFire Alarm Service Sales Representative at Oliver Fire Protection & Security
Bryn BurlingtonBryn Burlington
Swim Instructor, Lifeguard, Deck Assistant at Goldfish Swim School & Goldfish Swim School FranchisingSwim Instructor, Lifeguard, Deck Assistant at Goldfish Swim School & Goldfish Swim School Franchising