Lori Keller

• Monitored certification tests on Talogy, PSI and Person Vue
• Checked in Candidates
• Verified information relating to test.
• Streamlined exam check-in process, ensuring prompt start times and minimizing delays for students.
• Provided exceptional customer service to both students and faculty, answering questions and resolving issues related to the testing process.
• Contributed to a positive testing environment through professional demeanor and effective communication with examinees.
• Supported the overall goals of the testing center by consistently demonstrating professionalism, competence, and dedication to student success.
• Located materials and online resources by demonstrating use of equipment and software.

• Demonstrated adaptability by cross-training in multiple job functions within fulfillment center.
• Increased on-time delivery rates by prioritizing urgent shipments and effectively managing workload distribution among team members.
• Recorded daily activities for inventory control.
• Labeled products, rotated stock and fronted merchandise for appealing display.
• Labeled boxes, crates and containers with accurate order information, destinations and codes to minimize shipping errors.
• Managed timely and effective replacement of damaged or missing products.
• Greeted store customers and discussed needs.

• Exceeded customer expectations by going above and beyond to ensure fast, accurate, and courteous service throughout entire fulfillment process.
• Followed safety protocols to minimize workplace accidents.
• Boosted warehouse efficiency by consistently meeting or exceeding productivity goals for daily tasks.
• Collaborated with team members to optimize workflows and improve overall operational performance.
• Demonstrated adaptability by cross-training in multiple job functions within fulfillment center.
• Consistently met high standards for cleanliness and organization within fulfillment center, ensuring orderly working environment for all team members.
• Enhanced customer satisfaction by accurately fulfilling orders within tight deadlines.
• Contributed to a positive workplace culture by maintaining a professional demeanor and supporting colleagues in their work duties.
• Increased on-time delivery rates by prioritizing urgent shipments and effectively managing workload distribution among team members.

Maintained clean, safe, and well-organized patient environment.

• Assisted patients with personal requirements for housekeeping and grooming assistance.
• Assisted disabled clients to support independence and well-being.
• Maintained clean personal areas and prepared healthy meals to support client nutritional needs.

• Handled escalated calls professionally, effectively resolving complex issues and ensuring client satisfaction at all times.
• Managed high call volumes while providing exceptional customer support and maintaining professional composure.
• Enhanced customer satisfaction by efficiently addressing and resolving inquiries in timely manner.
• Reduced average call handling time, ensuring prompt service to customers while maintaining quality interactions.
• Provided personalized assistance to clients, fostering strong relationships and promoting brand loyalty.
• Developed rapport with customers through empathetic listening skills, creating positive experiences even during difficult conversations.
• Effectively communicated complex information in digestible format for callers of varying levels of technical understanding.
• Mastered multiple software systems for seamless navigation during calls, improving efficiency and reducing hold times for customers.
• Responded to customer requests, offering excellent support and tailored recommendations to address needs.

Counted money in cash drawers at beginning and end of shifts to maintain accuracy.

• Welcomed customers and helped determine their needs.
• Maintained a balanced cash drawer, ensuring accurate accounting at the end of each shift.
• Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
• Built relationships with customers to encourage repeat business.
• Greeted customers entering store and responded promptly to customer needs.
• Worked flexible schedule and extra shifts to meet business needs.
• Assisted customers with returns, refunds and resolving transaction issues.
• Enhanced customer satisfaction by providing efficient and accurate cash transactions.
• Resolved customer complaints professionally, leading to improved customer relations and loyalty.
• Assisted customers with inquiries and provided exceptional service, resulting in positive feedback from shoppers.
• Helped customers complete purchases, locate items, and join reward programs.
• Addressed customer needs and made product recommendations to increase sales.
• Provided backup support for other departments when needed, showcasing versatility within the retail environment.

• Counted money in cash drawers at beginning and end of shifts to maintain accuracy.
• Welcomed customers and helped determine their needs.
• Maintained a balanced cash drawer, ensuring accurate accounting at end of each shift.
• Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
• Built relationships with customers to encourage repeat business.
• Greeted customers entering store and responded promptly to customer needs.
• Worked flexible schedule and extra shifts to meet business needs.
• Assisted customers with returns, refunds and resolving transaction issues.
• Enhanced customer satisfaction by providing efficient and accurate cash transactions.
• Resolved customer complaints professionally, leading to improved customer relations and loyalty.
• Assisted customers with inquiries and provided exceptional service, resulting in positive feedback from shoppers.
• Helped customers complete purchases, locate items, and join reward programs.
• Addressed customer needs and made product recommendations to increase sales.
• Provided backup support for other departments when needed, showcasing versatility within retail environment.
• Minor managerial task to preform end of day transfer
• Conducted inventory counts by adding each item in stock and documenting in computer system.